Account Manager

About the Role

We're looking for an Account Manager to own and grow a portfolio of B2B customers for an AI-powered phone communication platform. You'll sit at the intersection of sales and customer success, driving expansion revenue while ensuring customers get measurable value from the product — playing a key role in shaping how the company scales its account motion.

What You'll Do

• Serve as the primary point of contact for assigned accounts across the full customer lifecycle.

• Run regular review, discovery, and upsell conversations to expand use cases and identify new opportunities.

• Analyze customer usage data to demonstrate how AI automation delivers measurable business impact.

• Own expansion revenue targets — upgrades, add-ons, and renewals — on a monthly and quarterly basis.

• Drive successful onboarding and ongoing product adoption to maximize retention.

• Maintain clean CRM records, reliable forecasts, and a healthy pipeline.

• Conduct regular touchpoints and QBRs to proactively surface value and address risks.

• Collaborate cross-functionally with Customer Success, Product, and Marketing for smooth handovers and aligned account plans.

• Collect and relay structured customer and market feedback to product and go-to-market teams.

What We're Looking For

• At least 1 year of experience in B2B SaaS sales, account management, or customer success — with a clear track record of driving expansion revenue within existing accounts.

• Proven ability to execute upsells, renewals, and add-ons against commercial targets.

• Strong product and technical understanding, with a genuine affinity for AI/ML technologies; comfortable leading product demos and discussions.

• Hands-on experience with CRM tools (e.g., Salesforce, HubSpot) and disciplined pipeline hygiene.

• Structured working style, ownership mindset, and a strong customer-first orientation.

• Native-level German fluency — essential for calls, reviews, and demos.

• Experience in a startup or scale-up environment is a plus.

Compensation & Benefits

OTE €65,000–€95,000 annually (fixed salary plus uncapped commission), depending on experience. Visa sponsorship is not available for this role.

Location

Based on-site in Vienna, Austria, with hybrid working possible.