Account Manager

About the Role

This Account Manager role sits at the heart of a fast-growing AI communication startup, owning and growing a portfolio of B2B customers for an AI-powered phone assistant platform. You'll drive adoption, expansion, and long-term satisfaction — making a direct impact on retention and revenue as the company scales its go-to-market motion.

What You'll Do

• Serve as the primary point of contact for assigned accounts across the full customer lifecycle.

• Run regular review, discovery, and upsell conversations to expand use cases and grow account value.

• Analyze customer usage data to demonstrate how AI automation delivers measurable business impact.

• Own expansion revenue targets — upgrades, add-ons, and renewals — on a monthly and quarterly basis.

• Ensure smooth onboarding and sustained product adoption to maximize retention.

• Collect structured market and customer feedback and relay it to Product and GTM teams.

• Maintain a clean CRM, reliable forecasts, and a healthy pipeline.

• Conduct regular touchpoints and QBRs to proactively drive customer success.

• Collaborate cross-functionally with Customer Success, Product, and Marketing for aligned account plans.

• Help shape the company's account management and expansion playbook as the team grows.

What We're Looking For

• At least 1 year of experience in B2B SaaS sales, account management, or customer success — startup or scale-up background is a strong plus.

• Proven track record in upselling, renewals, or driving expansion revenue within existing accounts.

• Strong product and technical acumen with a genuine affinity for AI/ML technologies.

• Hands-on experience with CRM tools (e.g., Salesforce, HubSpot) and rigorous pipeline hygiene.

• Structured working style, ownership mindset, and a sharp customer focus.

• Native-level German fluency — comfortable leading calls, reviews, and demos entirely in German.

• Willingness to work on-site in Vienna (hybrid flexibility available).

Compensation & Benefits

OTE €65,000–€95,000 (fixed salary plus uncapped commission), depending on experience. Visa sponsorship is not available for this role.

Location

On-site in Vienna, Austria, with hybrid work possible. German-speaking market focus.