Account Manager
About the Role
A fast-growing, Vienna-based AI SaaS startup — building an AI-powered phone assistant platform for SMEs across Europe — is looking for an Account Manager to own and grow a portfolio of existing B2B customers. You'll sit at the intersection of commercial and customer-success activities, turning product value into measurable business impact and predictable expansion revenue.
This is a high-ownership, on-site role (hybrid possible) in a scale-up environment where you'll help shape the account management motion from the ground up. The company has recently closed a significant seed-stage funding round and is growing rapidly.
What You'll Do
Serve as the primary point of contact for assigned customer accounts across the full customer lifecycle.
Drive adoption and expand use cases of the AI phone assistant platform to deliver measurable customer impact.
Run regular reviews, discovery sessions, and upsell conversations with existing customers.
Analyze customer usage data to surface automation opportunities and demonstrate ROI.
Own expansion revenue within your portfolio — upgrades, add-ons, and renewals — against monthly and quarterly targets.
Ensure successful onboarding and ongoing product adoption to maximise retention.
Collect and relay structured market and customer feedback to Product and GTM teams.
Maintain clean CRM records, reliable forecasts, and a healthy pipeline.
Conduct regular touchpoints and QBRs to proactively drive customer success.
Collaborate cross-functionally with Customer Success, Product, and Marketing for smooth handovers and aligned account plans.
Help define and scale the company's account and expansion playbook as the team grows.
What We're Looking For
Must-haves:
1+ years of experience in B2B SaaS sales, account management, or customer success, with a clear track record of delivering expansion revenue within existing accounts.
Proven experience with upselling, renewals, and driving upgrades or add-ons.
Structured approach to account planning, CRM data hygiene, and revenue forecasting.
Strong product and technical aptitude, with a genuine affinity for AI/ML technologies — comfortable leading product discussions and demos.
Native-level German for customer calls, business reviews, and demos.
Willingness to work on-site in Vienna (hybrid arrangement available).
Nice-to-haves:
Experience in a startup or scale-up environment.
Hands-on experience with CRM tools such as Salesforce or HubSpot.
Prior exposure to AI-powered products or technologies beyond general product knowledge.
Please note: Visa sponsorship is not available for this role.
Compensation & Benefits
OTE: €65,000 – €95,000 (fixed salary + uncapped commission), depending on experience.
Opportunity to shape a foundational commercial function at a well-funded, fast-scaling AI startup.
Location
Based in Vienna, Austria. The role is primarily on-site with hybrid flexibility. Candidates must be willing to work from the Vienna office.