Account Manager / Client Delivery Manager

Job Title: Account Manager / Client Delivery Manager
Work Location: Detroit, Michigan
Work Mode: Hybrid (Travel to Client Site as Required)
Duration: 36 Months (As-Needed Contract)
Estimated Effort: Part-Time / As Needed Throughout Contract Period
Start Date: Late August 2026 (Expected)

Job Summary:
We are seeking an experienced Account Manager / Client Delivery Manager to serve as the primary point of contact between Guru Consulting Services LLC and the Detroit Water & Sewerage Department (DWSD). This role is responsible for overseeing contract delivery, coordinating staffing activities, managing consultant performance, ensuring timely communication, and maintaining a high level of client satisfaction throughout the contract lifecycle.
The successful candidate will coordinate resource requests, support onboarding activities, monitor service delivery, facilitate issue resolution, and ensure contractual compliance while working closely with DWSD stakeholders and Guru Consulting's recruitment and delivery teams.
Key Responsibilities
Serve as the primary liaison between DWSD and Guru Consulting Services LLC.
Coordinate staffing requests and submit qualified candidates in accordance with contract requirements.
Manage onboarding and offboarding activities for assigned consultants.
Monitor consultant attendance, performance, and contract compliance.
Ensure timely replacement of personnel when requested by DWSD.
Coordinate interviews, candidate scheduling, and client communications.
Provide regular status updates and monthly performance reports.
Track contract deliverables, staffing activities, and service levels.
Escalate client concerns and coordinate timely issue resolution.
Maintain effective communication with DWSD project managers, business stakeholders, and Guru Consulting leadership.
Ensure consultants comply with client policies, security requirements, and work schedules.
Support contract administration and documentation activities.
Maintain accurate staffing records and project documentation.
Coordinate with internal recruiting teams to ensure continuous resource availability.
Identify risks affecting service delivery and recommend mitigation strategies.
Foster strong client relationships and support continuous service improvement.
Technical Requirements:
Experience managing IT staffing or professional services engagements.
Knowledge of IT resource management and consultant lifecycle management.
Understanding of enterprise IT environments and application support services.
Experience coordinating technical resources and client deliverables.
Familiarity with project tracking and reporting tools.
Strong organizational, planning, and time management skills.
Excellent verbal, written, and interpersonal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving and conflict-resolution abilities.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Experience preparing status reports and performance metrics.
Knowledge of government or public-sector contracting is preferred.
Education & Experience:
Bachelor's degree in Business Administration, Information Systems, Information Technology, Project Management, or a related field.
Minimum 3–5 years of experience in account management, client delivery, IT staffing, project coordination, or professional services management.
Experience supporting government, utility, or public-sector clients is preferred.
Experience managing consultant onboarding, performance, and customer relationships is highly desirable.
Deliverables & Performance Expectations:
Serve as the single point of contact for all contract-related communications.
Ensure timely submission of qualified candidates and staffing requests.
Maintain high consultant performance and client satisfaction.
Deliver accurate monthly status and performance reports.
Coordinate timely issue resolution and consultant replacement when necessary.
Ensure compliance with contractual obligations and service expectations.
Maintain effective communication between DWSD, consultants, recruiters, and Guru Consulting leadership.
Support successful contract execution through proactive account management and continuous service improvement.