Account Manager — Client Retention & Sales
Account Manager — Client Retention & Sales
Location: Remote
Schedule: Eastern Time business hours
Compensation: C$35,000–C$45,000 annually, including base pay and performance bonuses
The Opportunity
Our Client is hiring an experienced Account Manager to manage existing client relationships, retain dissatisfied clients, influence important decisions, sell relevant services, and keep multiple active files moving from beginning to completion.
Our Client operates in residential leasing, but direct real-estate experience is preferred—not required. Strong candidates from account management, consultative sales, customer success, client retention, or another service-based industry are encouraged to apply.
You will become the property owner’s main point of contact after they sign with Our Client. You will coordinate the leasing process, monitor listing performance, present applications and offers, recommend changes, and keep the owner informed through tenant move-in.
This is not a basic customer-service or administrative position. You will be responsible for both the client relationship and the commercial performance of your assigned files.
What You’ll Do
Manage multiple active client and leasing files
Keep property owners informed throughout the process
Confirm that each file is complete and ready to be listed
Coordinate listing requirements with the partner brokerage
Monitor inquiries, showings, feedback, applications, and offers
Identify why a property is not attracting interest or offers
Recommend pricing, marketing, presentation, or property-condition changes
Persuade owners to make reasonable price adjustments
Present qualified tenant offers and secure timely decisions
Retain dissatisfied owners who may be considering cancellation
Sell appropriate services that could improve a property’s leasing performance
Handle objections while maintaining the owner’s trust
Coordinate documents, deposits, keys, and move-in requirements
Communicate with owners, tenants, realtors, vendors, and internal teams
Verify payment and payout information before providing updates
Maintain accurate CRM notes, tasks, documents, and next steps
Escalate legal, payment, agreement, or high-risk concerns when required
What You’ll Need
Three or more years of experience in account management, consultative sales, client success, client retention, leasing, property management, portfolio management, or a similar client-facing role
Experience managing ongoing client relationships—not only completing one-time sales
Demonstrated ability to overcome objections and persuade clients to take action
Experience retaining dissatisfied clients or recovering relationships
Confidence recommending price changes, service improvements, or other actions clients may initially resist
Ability to use evidence, customer feedback, market information, and financial reasoning to influence decisions
Experience upselling relevant services or solutions
Ability to manage multiple clients, files, transactions, or opportunities simultaneously
Strong organization, follow-up, and deadline management
Experience using a structured CRM or workflow system
Excellent spoken and written English
Sound judgment when handling client concerns and escalations
Ability to work independently during Eastern Time business hours
Strong candidates may come from account management, customer success, SaaS, insurance, financial services, staffing, telecommunications, automotive sales, hospitality, property management, real estate, or another service-based industry involving ongoing client ownership.
Canadian real-estate experience is an asset but is not mandatory. Training will be provided on Our Client’s services, systems, and leasing process.
How to Apply
Apply with your résumé. If your background aligns, you will receive a link to complete a short pre-recorded video interview within 24–48 hours.
Candidates selected to continue will be invited to a live scenario-based interview.
Compensation
This position offers expected annual compensation of approximately C$35,000–C$45,000, consisting of base pay plus performance bonuses.
Actual earnings will depend on individual performance. Complete compensation terms will be explained during the interview process.
Remote-Work Requirements
You must have:
A private professional workspace
Dual monitors
A computer with at least 16 GB of RAM
Reliable internet of at least 100 Mbps
A webcam
A noise-cancelling headset
Who Will Succeed
The right person combines the organization of an experienced Account Manager with the confidence of a consultative salesperson.
You should be able to identify what is preventing a client’s file from progressing, explain the evidence, recommend a solution, overcome resistance, and obtain a clear decision.
You must be persuasive without being misleading or overly aggressive. You should be comfortable challenging unrealistic expectations while maintaining the client’s trust.
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