Account Manager

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent Healthy Communities Institute is looking for a full-time Account Manager. In addition to the specific responsibilities outlined below, the role of an Account Manager is to drive interactions and build strong relationships with new and existing customers, ensure customers are successful in a variety of key areas, and to serve as the primary point-of-contact between customers and internal staff. Conduent Healthy Communities Institute is a remote company and so is this position.

Job responsibilities include, but are not limited to:

• Working with a variety of customers to implement the Healthy Communities Institute technology platform, and launch and sustain a successful website
• Providing customer training on product features, tools, and developing documentation to facilitate training opportunities
• Working closely and coordinating with various internal departments, including web developers, researchers, sales/ marketing, and others
• Providing customers with ongoing support for use of technology, understanding of product capabilities, and public health expertise
• Developing guides and client materials, including online and offline content
• Assisting with Quality Control processes for new product releases
• Crafting communication messages and customer updates
• Data entry and maintenance of Customer Relationship Management software
• Supporting services projects as needed, including the development of professional presentations about public health and evaluation concepts, and developing reports, summarizing findings, and offering recommendations

The ideal candidate will have the following skills and characteristics:

• Familiarity and comfort with public health concepts, data analysis, methods to assess needs and to plan, develop, implement, and evaluate public health programs
• A strong understanding of healthcare and community organizations as related to the implementation of public health programs and services
• A self-starter: ability to lead and manage internal projects
• Excellent interpersonal communication and time management skills
• Strong presentation skills
• Ready to quickly integrate and support a strong team of professionals
• Proficiency in Word, Excel, PowerPoint, and Microsoft Office required
• Experience with HTML desired, but not required

Candidates must have a Master’s degree in public health, healthcare administration, public policy or related field or comparable work experience. The ideal candidate will have some experience working remotely. This role is a full-time, salaried position with benefits.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

The Colorado Equal Pay for Equal Work Act requires employers to disclose the following information. If the successful applicant will be required to perform work from a physical site outside Colorado, the following information may not apply. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.