Account Manager

What We Need

Corpay is currently seeking an Account Manager within our NA Fuel division. This position falls under our Corpay line of business and is located in Brentwood, TN.
In this role, you will support the sales organization by engaging with customers during early lifecycle stages and proactively driving outreach to unmanaged mid-market accounts. This role focuses on customer stabilization, early engagement, and opportunity identification through triggered metrics and lifecycle milestones rather than managing an assigned book of business. You will report directly to the Supervisor, Strategic Account Management, and regularly collaborate across the organization.

How We Work
As an Account Manager, you will be expected to work in an office environment. Corpay will set you up for success by providing:

Assigned workspace in Brentwood, TN

Company-issued equipment

Formal, hands-on training

Role Responsibilities
Customer Engagement & Lifecycle Support

Partnering with Sales to support customers in early life stages, ensuring a smooth onboarding and initial experience

Proactively engaging unmanaged mid-market customers based on defined triggers, risk indicators, and lifecycle milestones

Identifying early opportunities to improve customer adoption, satisfaction, and retention

Acting as a point of contact for customers needing support during transitional or early account phases

Issue Resolution & Troubleshooting

Troubleshooting servicing issues raised by clients to determine root cause (system, training, or configuration related)

Collaborating effectively with internal departments to resolve issues and support the client base

Operational Excellence & Leadership

Developing professionally by improving performance and maximizing the use of tools and systems available

Demonstrating leadership qualities that influence peers to collaborate, automate manual processes, and fully leverage systems

Serving as a key contributor in developing and testing new processes and procedures that enhance the client experience

Acting as a change agent by supporting process improvements and organizational initiatives

Qualifications & Skills

Minimum 2 years of call center or customer service team experience

High School diploma or GED required

Bachelor’s Degree or equivalent work experience preferred

Proficiency in Microsoft Office Suite

Salesforce knowledge is a plus

Core Competencies

Strong problem-solving and analytical skills

Excellent communication and relationship-building abilities

Ability to manage multiple priorities effectively

Decision-making capability with sound judgment

Customer-focused mindset with a retention-driven approach

Benefits & Perks

Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes