Account Manager
You will be the primary point of contact for clients and you will build long term relationships while delivering tailored solutions You will support partners in achieving their business goals by collaborating with Product Compliance and Operations
Responsibilities
- Own and manage a portfolio of client accounts while ensuring accurate records in CRM
- Develop deep understanding of client business models to identify upsell and cross sell opportunities
- Build and maintain Account Plans for key clients outlining strategies success metrics and risk management
- Lead client reviews performance reporting and strategic planning sessions
- Monitor account performance proactively resolve issues and drive client satisfaction retention and revenue growth
- Enhance account management processes and client communication standards to ensure scalability and consistency
- Provide structured client feedback to Product Compliance and Operations teams to support continuous improvement
Requirements
- 2+ years of proven experience as a Relationship Manager or Account Manager or in a similar client facing role within the payments industry iGaming experience is a plus
- Experience in managing and developing relationships with B2B clients
- Strong analytical and problem-solving skills with great attention to detail
- Excellent presentation and communication abilities
- Adaptability, client-centric mindset, and strong relationship-building skills
- Commercial mindset with a focus on growth and delivering value to clients
- Knowledge of crypto processing is an advantage
- Experience working with CRM software (e.g., Salesforce) and proficiency in using it to manage client interactions and data
- Fluent English, Russian is a plus