Account Manager / Customer Support

Join us - a global leader in marketing solutions on platforms like Facebook and Google!
We offer a flexible schedule that includes remote evening, daytime, and weekend shifts.
Allowing you to keep things fresh and varied.
Requirements:
2+ Years Prior experience in customer support, preferably in the affiliate marketing field.
Experience in affiliate marketing or previous experience with ad launches will be a great advantage.
B2 English level or above, both written and verbal.
Strong communication skills and a genuine commitment to delivering outstanding service.
Proven ability to take initiative and resolve issues independently.

Responsibilities:
Deliver and manage ad accounts, handling appeals, monitor status and spend, handle ID reviews
Provide prompt, effective support aligned with company standards via chat, occasional video calls when needed
Onboard new clients, walk them through the service, set expectations, build trust from day one
Resolve account issues, bans, unlocks, proxy errors and keep clients in the loop throughout
Identify upsell and cross-sell opportunities, support retention of existing clients
Track patterns in account performance and client behavior; flag insights that can improve the product or process
Work closely with other departments

We Offer:
🌍 Remote work from anywhere 🌴 Unlimited paid vacation days
⏱ Evening, daytime, and weekend shifts. 🤒 10 paid sick days 🗣 English classes 📚 Take part in conferences worldwide