Account Manager

We are looking for an Account Manager who will act as the main point of contact for our existing clients and take full ownership of client relationships, service delivery, team communication, and account growth. Most of our cooperation is based on the IT outstaffing model, although we also work with projects developed from scratch.

Required skills:
5+ years of relevant experience in IT, including at least 1 recent year as an Account Manager in an outstaffing/outsourcing company
Upper-Intermediate English or higher, with strong written and verbal communication skills
Proactive, people-oriented, organized, and results-driven personality
Strong ownership, problem-solving, and relationship-building skills
Ability to independently manage multiple clients, priorities, follow-ups, and deadlines

Responsibilities:
Act as the main point of contact and source of truth for assigned clients. Build client relationships, understand their needs, gather feedback, identify risks, and proactively resolve concerns or cooperation issues
Coordinate communication between clients, developers, recruitment, finance, and internal management.
Maintain regular communication with developers to understand project status, workload, challenges, and improvement opportunities
Identify and drive account growth and upsell opportunities and coordinate hiring for existing clients: clarify requirements, open vacancies, monitor recruitment progress, resolve blockers, and organize client interviews
Manage operational account matters, including vacations, sick leaves, time logs, client reporting, billing information, invoices, and payment follow-ups

Team and work setup
The Account Management team consists of 5 Account Managers, an Account Management Team Lead, and the CEO, who is involved in key client matters
The role includes daily meetings with the Team Lead, regular team meetings, weekly communication with developers, and client meetings based on the needs of each account
In our daily work, we use Google Workspace, documents and spreadsheets, HubSpot as a CRM, and Notion as a knowledge base system

If this sounds like the right opportunity for you, apply now! We look forward to discussing this further.