Account Manager, Digital

This is a full-time position working from one of the states in which we operate, including California, Georgia, Illinois, Maryland, Massachusetts, Minnesota, North Carolina, New Jersey, New York, Pennsylvania, South Carolina, Virginia, Washington DC, and Washington state.

Position Summary:

The Digital Account Manager works within Client Services teams and to support the Account Lead to deliver direct marketing fundraising programs by assisting with or managing many aspects of digital client work and project management for a portfolio of clients. The Account Manager serves as the liaison between clients, vendors, and internal teams; and they ensure the timely and successful delivery of a wide variety of project management and client-facing duties.

Duties & Responsibilities:

Client Service

• Serve as a project manager for all client work, developing timelines, ensuring all deliverables meet deadlines, and managing deliverables from both internal and external stakeholders
• Ensure project milestones are completed, meeting all accuracy and quality standards
• Assist with creative services, including drafting initial email/web copy, and distilling instructions for designers to turn into web graphics
• Work with account team to oversee message/landing page setup and quality assurance in the client’s CRM platform
• Maintain ownership over client’s data segmentation as well as imports and exports of segmented lists

Analytics

• Prepare email, web, and campaign advertising performance reports weekly

Administrative

• Create, review, and maintain all project fundamentals including agendas, meeting notes and follow-ups, and production schedules for both client and internal team
• Help prepare presentations and reports before in-person client meetings as needed, with guidance from the account lead
• Maintain and organize all client documents and files on a shared drive for the team’s reference