Account Manager (Digital Marketing Agency, Client Success)

PIC is a growth-focused marketing agency that partners with marketing teams that want smart execution, clear communication, and measurable results. We're looking for an Account Manager who loves owning client relationships, bringing structure to moving parts, and turning strategy into action.

This role, sometimes called Client Success Manager, or Marketing Project Manager at other agencies, is ideal for someone who thrives at the intersection of client communication, project coordination, and strategic thinking - and who enjoys working closely with specialists while being accountable for the overall client experience.

What You'll Do

Own the Client Relationship

• Serve as the primary point of contact and trusted guide for a portfolio of clients across industries and service mixes, walking with them to achieve their growth goals.
• Build trusted, long-term relationships by deeply understanding each client's goals, challenges, and internal dynamics.
• Interpret client needs and convert them into clear direction for internal teams. Simplify internal progress and roadblocks to report back to the client in meaningful updates or discussions for decisions to be made.
• Facilitate PIC's Hero Mission Strategy®: Help clients define their Hero and the Mission they are pursuing to ensure all marketing efforts align with the customer's journey.

Drive Strategy and Execution

• Partner with strategists and channel specialists (SEO, paid media, content, development, design) to shape and execute marketing plans.
• Ensure work is scoped accurately, priorities are clear, and projects move forward efficiently.
• Monitor performance at a high level, flag risks or opportunities early, and help guide optimization conversations.

Run Clear, Valuable Communication

• Lead recurring client meetings with purpose: setting agendas, guiding conversations, and keeping discussions grounded in goals and results.
• Coordinate reporting and insights in a way that tells a story, not just delivers metrics.
• Manage client questions, feedback, and requests with clarity, confidence, and follow-through.

Support Account Growth

• Identify opportunities to expand or refine services when it genuinely benefits the client.
• Work closely with internal leadership and strategists to scope next steps, renewals, and add-on initiatives without being "salesy."

Be a Strong Internal Operator

• Keep projects organized, timelines realistic, and expectations aligned across teams.
• Use tools like Asana and Harvest to track work, time, and progress.
• Contribute to improving templates, processes, and workflows as PIC continues to mature and scale.

This Role Is a Great Fit If You:

• Enjoy being accountable for outcomes - not just tasks.
• Are comfortable juggling multiple clients, priorities, and conversations at once.
• Can zoom out to see the big picture, then zoom in to make sure details don't slip.
• Like structure but aren't rigid. Processes help you move faster, not slower.
• Communicate clearly, directly, and thoughtfully (especially when things get complex).
• Want to grow alongside a team that's actively refining how it works.

Experience & Skills We're Looking For

• 2–5+ years of experience in account management, client services, project management, or a similar role (agency experience is a plus).
• Working knowledge of digital marketing services such as SEO, paid media, content, websites, and email marketing.
• Experience working with a variety of marketing tools and willingness to learn more (Familiarity with HubSpot/CRMs, Wordpress/Shopify, GA4, and Asana are a plus).
• Strong organizational skills and the ability to manage timelines and dependencies.
• Confidence leading meetings and communicating with stakeholders at different levels.
• A problem-solving mindset and comfort making judgment calls.
• Curiosity and a desire to keep learning as the industry (and our services) evolves.

Hours, Salary & Benefits

• Competitive salary based on experience and training needs
• 100% employer-paid health insurance for the employee
• Dental, vision, and supplemental insurance options
• Flexible schedule with hybrid / remote options
• Company-provided computer
• PTO
• Collaborative, supportive team environment

About PIC
PIC has been helping businesses grow through inbound marketing and digital strategy for 25 years. Our team consists of 20+ full-time developers, designers, strategists, and marketers that work across time zones with a shared commitment to quality, accountability, and continuous improvement. We believe in a 'Walk With You' approach to marketing, meaning we aren't just doing work for clients, we are executing with them through shared accountability and open communication.

Our core values guide how we work with clients and with each other:

• We succeed when our clients thrive
• Be a good person. Care about ALL people
• Be honest, direct, confident & positive
• Yes, we can; work smart & solve problems
• I trust the team & the team trusts me
• Continuous improvement in all things