Account Manager

We’re looking for a detail-oriented, customer-focused professional to support and grow our client portfolio. This role is perfect for someone passionate about logistics, problem-solving, and building lasting relationships.

What You’ll Do:

• Support daily operations – order processing, shipment tracking, documentation
• Be the go-to contact for clients – provide updates, resolve issues, ensure satisfaction
• Build strong carrier partnerships – coordinate pickups/deliveries & assist with rate negotiations
• Solve problems proactively – manage transit delays, accessorial, delivery exceptions
• Keep data sharp – maintain TMS records, reports, and shipment performance
• Collaborate with teams – sales, ops, and accounting for seamless service
• Support growth – assist in business reviews & spotting new opportunities
• Handle after-hours calls on rotation

What We’re Looking For:

• The ideal candidate: experience in carrier sales/logistics coordination (brokerage background required, ideally from a carrier sales/LC position)
• Excellent communication & customer service skills
• Strong problem-solving and critical-thinking ability
• Highly organized with great time management
• Tech-savvy (Excel, Outlook, TMS experience a plus)
• Knowledge of 3PL brokerage operations & logistics

Compensation & Career Path:

• Long-term growth opportunity to advance into Account Manager/Executive

The anticipated salary range for this position is $70,000.00 to $90,000.00. In addition to competitive pay, Port Jersey Logistics Network offers a robust benefits package including health, dental, and vision coverage, a 401(k) retirement plan, and paid time off.

Port Jersey Logistics Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.