Account Manager

Company Overview:

Elevated, the fastest-growing independent elevator services provider in the nation, is proudly powered by APi Group, a global leader in safety and specialty services. Elevated operates in 58 markets across 22 states, bringing together the industry’s best technicians to deliver exceptional service backed by APi Group's world-class corporate infrastructure. With over 500 locations globally, APi Group reinforces Elevated’s local operations, ensuring our technicians can thrive and deliver innovative solutions that meet customer needs.

What to Expect:
The Account Manager will support our existing customer base and will collaborate with the sales team to reach prospective clients.

Duties/Responsibilities:

• Develop and maintain strong relationships with building owners, property managers, general contractors, consultants, and other key decision-makers.
• Manage a portfolio of assigned customer accounts and serve as the primary point of contact.
• Generate revenue growth through renewals, upselling, and cross-selling maintenance, repair, modernization, and other elevator services.
• Identify client needs and recommend solutions that align with operational and business objectives.
• Prepare proposals, negotiate contracts, and secure service agreements.
• Work collaboratively with operations and field teams to ensure timely and successful service delivery.
• Communicate customer requirements, concerns, and expectations to management and internal stakeholders.
• Proactively resolve customer issues and ensure a high level of customer satisfaction.
• Monitor account performance, forecast revenue opportunities, and maintain accurate sales pipeline information.
• Manage multiple customer projects simultaneously while meeting deadlines and company objectives.
• Conduct regular customer visits and business reviews to strengthen relationships and identify growth opportunities.
• Maintain detailed and accurate records of customer interactions, contracts, and account activity within CRM systems.
• Partner with business development and sales teams to pursue new opportunities and support strategic growth initiatives.
• Stay informed of industry trends, competitor activities, and market developments.

Attributes:

• Strong attention to detail
• Ability to multi-task
• Excellent verbal and written communication skills
• Possess aptitude for technical, mechanical concepts, and terminology
• Exceptional attention to detail, problem-solving and decision-making skills
• Excellent customer service skills

Why Join Elevated Facility Services?

At Elevated, we invest in our team members and provide the tools, benefits, and opportunities needed to build a long-term career.

Perks & Benefits

• Medical & Life Insurance Coverage
• 401(k) Company Match
• Paid Time Off & Holidays
• Employee Stock Purchase Program
• Paid Parental Leave
• Career Growth Opportunities
• Professional Development
• Employee Referral Bonus Program