Account Manager

Overview

Empire & Co. is seeking an Account Manager to join our growing NYC team. The function of this position is to manage client relationships and expectations, provide quality-based products, and deliver knowledge-based solutions. This position is responsible for supporting account growth, increasing market share and profitability, and cultivating client trust through consistent account oversight and exceptional service.

Key Responsibilities

Sales:

• Update clients on new product offerings, services, and relevant market trends.
• Exercise value engineering and solutions-based thinking when working with clients.
• Partner with the Marketing Department to provide updated materials, product information, and company resources to clients.
• Identify opportunities for ancillary products, additional services, and account growth.
• Provide prompt and courteous responses to client inquiries, needs, and requests.
• Be available as needed for client meetings, site visits, and other necessary communications.
• Share the Empire & Co. story and promote the depth and breadth of the company's resources, products, services, and capabilities.
• Promote Empire & Co.'s knowledge and expertise while identifying solutions that meet client needs.
• Anticipate client needs and proactively identify opportunities to provide additional support and solutions.
• Maintain an understanding of competitors and market conditions to support effective product positioning.
• Negotiate with vendors for additional discounting when appropriate to support profitability.
• Develop and maintain strategic client and industry relationships.
• Carry out forecasting and strategic account planning.
• Be available and willing to attend on-site meetings and field measure spaces as needed.

Sales Process:

• Act as the liaison throughout the sales process by facilitating and managing all steps from initial opportunity through project completion.
• Coordinate necessary actions and deliverables with Account Coordinators, Project Managers, Design, Operations, vendors, and other internal partners.
• Oversee project activity to ensure client expectations, timelines, and deliverables are effectively managed.
• Maintain communication with clients throughout the sales and project lifecycle and provide timely updates as needed.
• Proactively identify and assist in resolving issues, discrepancies, or changes that may impact the client or project.
• Monitor applicable reports, including waiting, unbilled, aging, and other account-related reports.
• Maintain client relationships following project completion to support satisfaction and future business opportunities.
• Mentor Junior Account Managers, if applicable.