Account Manager Enterprise Partnerships, Alabama & Mississippi Gulf Coast
Posted Updated
Description
Healthcare is changing, and local medical practices are caught in the middle. They are trying to shift from a system that rewards the volume of procedures to one that rewards the quality of patient care—but navigating that shift is incredibly tough. That’s where you come in.
As our Account Manager, you will be the ultimate strategic partner, business coach, and advocate for the medical practices in your portfolio. You are the day-to-day anchor of these relationships, responsible for diving into the data, identifying performance gaps, and working hand-in-hand with doctors and healthcare executives. By helping them master Value-Based Care (VBC) contracts, you directly drive financial success (shared savings) and, most importantly, measurably better health outcomes for the community.
Note on Travel: On-site check-ins are key to this role. You can expect to travel in person approximately once per month to each account for 1-3 days, often as day trips (supporting accounts in Alabama & the Mississippi Gulf Coast). Exact schedules flex based on client needs, so some months may feel lighter or heavier than others.
Location Requirement: This is primarily a remote role, but candidates must live within a reasonable driving distance or have easy regional flight access to accommodate these monthly multi-day on-site account visits.
Primary Duties
Relationship Management:
- Develop and nurture lasting relationships and engagement with physicians, providers, and healthcare system executives to support and enhance financial and quality performance across performance metrics.
- Own the account relationship across various domains, including financial performance and outlook, quality management, clinical management, population health, care management training, HEDIS and STARs performance, and operational enhancements.
- Utilize data analytics tools to monitor and communicate practice performance against key objectives and strategic plans.
- Develop project plans to ensure key organizational objectives are achieved.
- Work to assist in training office staff and physicians & providers (in coordination with Aledade's Value Based Care Curriculum) on processes and technologies. Provide continual assessment of practice's and staff's training needs.
- Provide contract goals and current performance at the organizational, site, and/or provider levels to ensure aligned understanding of VBC contract goals and objectives. Communicate outcomes-oriented overviews of performance initiatives to convey organizational impact.
- Coordinate with internal and external stakeholders to develop recurring executive-facing presentations and memos as needed.
- This may include data regarding practice performance, financial outcomes/projections, and contract terms at the practice and ACO level to external executives.
- Advise central leadership by proactively surfacing root causes of issues affecting practice performance.
- Adapt to evolving organizational needs and priorities by taking on additional duties as necessary.
Performance Management:
Workflow and Staff Coaching:
ACO Operations:
Additional Responsibilities:
Minimum Qualifications:
- 5 years of experience with executive level communication—written and verbal
- Demonstrated knowledge of value based care contracts across all patient types
- Minimum 6-8 years of experience with relevant competencies including practice management, project management, account management, analytical problem solving, and strategic insight using healthcare analytical skills.
- Ability to travel for on-site partner check-ins, anticipated once per month per account for 1-3 days, often as day trips, in Alabama and the Mississippi Gulf Coast (subject to practice needs).
Preferred KSA's:
- Graduate of an accredited college or university in nursing, social work, health technology or information technology-related programs. 8 years of significant and relevant work experience in medical practice management in lieu of educational requirements may be accepted, particularly with significant administrative experience in a clinic setting.
- Excellent organizational and project management skills, and team-building skills.
- Familiarity with process mapping and work-flow analysis tools.
- Advanced PowerPoint/slides, Excel/sheets, and other data visualization skills and willingness to learn additional software applications.
Physical Requirements:
- Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.
- This is primarily a remote position requiring approximately 20-25% regional travel for on-site check-ins at partner sites across Alabama and the Mississippi Gulf Coast, typically monthly visits of 1-3 days, often as day trips.
Who We Are:
Aledade PBC, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.
What Does This Mean for You?
At Aledade PBC, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!
At Aledade PBC, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
Skills
As published by lever · 16 questions · 2 written answers
Basics
Which location are you applying for?, Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub URL, Portfolio URL, Other website
Short answers (3)
- How did you learn about Aledade?
- What is your desired compensation for this position?
- Current city and state of residence?
Pick from a list (11)
- Are you legally eligible to work in the United States?
- Do you currently require the company’s sponsorship or need the company’s assistance to obtain or maintain authorization to work legally in the United States? This includes, but is not limited to, H-1B visas (lottery and transfers), TN visas, E-3 visas, or other company-sponsored visas.
- In the future, will you require the company’s sponsorship or need the company’s assistance to obtain or maintain authorization to work legally in the United States? This includes, but is not limited to, H-1B visas (lottery and transfers), TN visas, E-3 visas, or other company-sponsored visas.
- Are you currently employed by an Aledade Partner Practice?
- Please list the state that you plan to be physically located in while employed with our company? For employment at Aledade, it is required to be located within the United States; even for remote based roles. optional
- Are you subject to an agreement with a former employer or other party (such as non-competition or non-solicitation agreement) that might, in any way, restrict your ability to work for our Company?
- Would you like to opt-in to receiving text messages for this role regarding the hiring process (e.g., interview requests and reminders)? Note: Selecting “No” will not eliminate you from consideration. Message and data rates may apply. You can opt-out at any time by replying “STOP.”
- By clicking "Submit Application" I agree to the Aledade Applicant Privacy Policy & Terms of Service - https://www.aledade.com/privacy-policy-applicants optional
- By clicking "Submit Application" I certify that all statements made in this application are true and complete. I understand that any falsification, misrepresentation, or omission of fact is sufficient cause for my removal from consideration for employment or my dismissal if hired optional
- Do you have at least 5 years of experience communicating with healthcare executives/physicians and 6+ years in healthcare account management or practice management?
- Are you able to commit to approximately 20-25% regional travel, typically one visit per month to each assigned account for check-ins lasting 1-3 days (often day trips), to support health systems and medical practices in this region?
Written answers (2)
- Briefly describe your experience working with Value-Based Care (VBC) contracts or quality metrics (e.g., HEDIS, STARs, shared savings). What is one key strategy you've used to help a practice improve these metrics?
- Tell us about a time you had to deliver tough performance data to a skeptical doctor or healthcare leader. How did you gain their trust and motivate them to change their workflow?