Account Manager

About the Client

Our client is a prominent electronic money institution specializing in multi-currency business accounts, payment processing, and corporate card issuing services. They cater to businesses across various sectors, enabling seamless international transactions via payment networks such as SWIFT and SEPA. Customers have the convenience of managing their finances through advanced online banking and mobile applications.

Role Overview

Join a growing team as an Account Manager and make a significant impact by managing relationships with B2B merchants. This role offers the opportunity to drive client satisfaction and retention while collaborating with internal teams to enhance payment solutions. You will work in an international environment, influencing the company’s growth trajectory through strategic account management.

Key Responsibilities

• Manage a portfolio of existing B2B merchants, ensuring strong relationships, high client satisfaction, and long-term retention.
• Monitor payment performance metrics such as approval rate, conversion rate, and transaction volumes, identifying trends and potential issues.
• Analyze transaction data and recommend improvements in payment methods, geographies, or technical settings to increase performance.
• Drive upsell and cross-sell initiatives by introducing additional payment methods, markets, or company products.
• Collaborate with internal teams to ensure seamless integration and support for client-specific payment solutions.
• Conduct regular business reviews with key clients to discuss performance, challenges, and opportunities for growth.
• Develop and implement strategic account plans tailored to each client's needs and business objectives.

Requirements

• 2+ years of experience in Account Management, Key Account Management, Business Development, or Customer Success roles.
• Strong background in fintech, payments, acquiring, PSP, or related financial technology environments.
• Solid understanding of merchant lifecycle, payment flows, and transaction performance metrics.
• Fluent Russian and strong English (B2+/C1); the role involves communication with international clients and internal teams.
• Experience with CRM tools and analytics software to track and report on account performance.
• Proven ability to manage complex client relationships and deliver tailored payment solutions.
• Familiarity with international payment networks such as SWIFT and SEPA.
• Languages: English, Russian.
• Experience in fintech

Key Soft Skills

• Strong organisational skills and ability to manage multiple accounts simultaneously.
• Proactive and results-oriented mindset focused on revenue growth.
• Ability to prioritise tasks in a fast-moving environment.
• Excellent stakeholder management skills, ensuring effective communication across different levels of the organization.
• Strong problem-solving abilities with a focus on client satisfaction.

What We Offer

• Competitive salary aligned with experience
• Collaborative and transparent team culture
• High-impact role in a scaling fintech company
• Recognition of personal milestones and achievements
• Social benefits