Account Manager
About the Client
Our client is a financial technology company offering a mobile banking platform specifically designed for the Latino community in the United States and Latin America. Established in 2023 and headquartered in California, the company provides banking services that include dual bank accounts and corresponding cards for users in the U.S. and their families in Mexico, with plans to expand across Central and South America. Their service model facilitates seamless international remittances, eliminating traditional fees associated with money transfers.
Role Overview
This is a unique opportunity to manage and develop relationships with a portfolio of existing B2B merchants. You will play a crucial role in analyzing payment data, optimizing payment performance, and identifying growth opportunities. This position offers the chance to work in a hybrid environment with a focus on innovation in the fintech landscape.
Key Responsibilities
- Manage a portfolio of existing B2B merchants, building strong client relationships, maintaining high satisfaction levels, and supporting long-term retention.
- Monitor key payment performance metrics, including approval rates, conversion rates, and transaction volumes, while identifying trends, risks, and potential areas for improvement.
- Analyse transaction data and provide recommendations on payment methods, target geographies, and technical configurations to optimise payment performance.
- Identify and drive upsell and cross-sell opportunities by introducing additional payment methods, expanding into new markets, or offering relevant company products and solutions.
- Work closely with internal teams to ensure smooth integrations, efficient support, and the successful implementation of client-specific payment solutions.
- Conduct regular business reviews with key clients to discuss performance, address challenges, identify growth opportunities, and strengthen partnerships.
Requirements
- 2+ years of experience in Account Management, Key Account Management, Business Development, Customer Success, or a similar client-facing role.
- Strong experience in fintech, payments, acquiring, PSP, or related financial technology environments.
- Good understanding of the merchant lifecycle, payment flows, and key transaction performance metrics.
- Fluent Russian and strong English (B2+/C1), with the ability to communicate effectively with international clients and internal stakeholders.
- Experience working with CRM systems and analytics tools to monitor, analyse, and report on account performance.
- Proven ability to manage complex client relationships and develop tailored payment solutions based on clients’ business needs.
- Languages: English, Russian.
- Experience in fintech.
Key Soft Skills
- Strong organisational skills and ability to manage multiple accounts simultaneously.
- Proactive and results-oriented mindset focused on revenue growth.
- Ability to prioritise tasks in a fast-moving environment.
- Excellent communication and interpersonal skills.
- Analytical thinking with a focus on problem-solving.
What We Offer
- Competitive salary aligned with experience
- Collaborative and transparent team culture
- High-impact role in a scaling fintech company
- Recognition of personal milestones and achievements
- Social benefits