Account Manager
About the Client
Our client is a UK-based company specializing in electronic money services, focusing on card acquiring. They offer secure payment processing solutions, including payouts and risk management, serving a wide array of merchants both online and offline.
Role Overview
As an Account Manager, you will have the opportunity to forge and sustain productive relationships with merchants and business partners. This role is pivotal in ensuring customer satisfaction and identifying growth opportunities. Working in a hybrid model from Limassol or Riga, you will be central to the company's expansion in the payments sector.
Key Responsibilities
Build and maintain long-term relationships with existing merchants and business partners.
Act as the primary point of contact for assigned accounts, ensuring a high level of customer satisfaction.
Support merchants throughout their lifecycle, coordinating onboarding, operational requests, and ongoing account management.
Work closely with Risk, Compliance, Operations, and Payment teams to resolve client issues efficiently.
Identify opportunities for account growth, increased payment volumes, and additional payment solutions.
Requirements
2+ years of experience as an Account Manager, Customer Success Manager, Merchant Support, Relationship Manager, or Client Services Manager within the payments, fintech, banking, or acquiring industry.
Experience working directly with B2B merchants.
Strong understanding of card acquiring, payment processing, or merchant services.
Excellent communication and relationship management skills.
Fluent English (written and spoken).
Languages: English C1, Russian C1
Key Soft Skills
Customer-oriented mindset.
Strong ownership and accountability.
Excellent communication and interpersonal skills.
Proactive approach to problem-solving.
Ability to build trust with clients.
What We Offer
Competitive salary aligned with experience
Collaborative and transparent team culture
High-impact role in a scaling fintech company
Recognition of personal milestones and achievements
Social benefits