Account Manager

Since 2003, Express Logistics has helped shippers move freight reliably and cost-effectively. As a Des Moines, IA based third-party logistics (3PL) broker specializing in truckload (TL) and less-than-truckload (LTL) shipping, we connect businesses with a trusted network of carriers and manage every detail from pickup to delivery, combining the capacity of a national network with the responsiveness of a team that knows our customers by name.

Day in The Life

· Serve as the main point of contact for an assigned book of shipper accounts.
· Quote and book freight, and build pricing that wins loads while protecting margin.
· Grow existing accounts by adding lanes, modes and volume.
· Work closely with Carrier Reps to cover loads and keep service on track.
· Proactively communicate shipment status, delays and exceptions to customers.
· Resolve service issues, claims and billing questions quickly and professionally.
· Hold regular business reviews with key accounts on volume, service and pricing.
· Keep accurate account notes and load details in our CRM and TMS.
· The above responsibilities and additional duties may vary as assigned.