Account Manager
Posted Updated
Description
<p class="MsoNormal" style="margin-bottom:0cm;line-height:1.4;"><span lang="en-us" style="font-family:DarwinSans;color:rgb(27,28,29);border:1pt;padding:0cm;" xml:lang="en-us"><b>Description:</b></span></p><p class="MsoNormal" style="margin-bottom:0cm;line-height:1.4;"><span lang="en-us" style="font-family:Arial, sans-serif;color:#1B1C1D;border:none 1pt;padding:0cm;" xml:lang="en-us"><br /></span></p><p class="MsoNormal" style="margin-bottom:0cm;line-height:1.4;"><span lang="en-us" style="font-family:DarwinSans;color:rgb(27,28,29);" xml:lang="en-us">The Exxat team is
seeking a dynamic and results-driven Account Manager to join our expanding
organization. </span></p><p class="MsoNormal" style="line-height:1.4;"></p><p class="MsoNormal" style="margin-bottom:0cm;line-height:1.4;"><span lang="en-us" style="font-family:DarwinSans;color:rgb(27,28,29);" xml:lang="en-us">As an Account Manager,
you will be responsible for managing a portfolio of clients, ensuring their
success with our SaaS products and platform, and fostering long-term
relationships. You will play a key role in driving client retention and growth.
This role involves managing day-to-day client interactions, coordinating
project deliverables, ensuring client satisfaction, and performing various
operational tasks.</span></p><p class="MsoNormal" style="margin-bottom:0cm;line-height:1.4;"><span lang="en-us" style="font-family:Arial, sans-serif;color:#1B1C1D;" xml:lang="en-us"><br /></span></p><p class="MsoNormal" style="margin-bottom:0cm;line-height:1.4;"><span lang="en-us" style="font-family:DarwinSans;color:rgb(27,28,29);border:1pt;padding:0cm;" xml:lang="en-us"><b>Key Areas of
Responsibilities:</b></span></p><p class="MsoNormal" style="margin-bottom:0cm;line-height:1.4;"></p><ul style="margin-top:0cm;" type="disc"><li class="MsoNormal" style="color:rgb(27,28,29);margin-bottom:0cm;line-height:1.4;"><span lang="en-us" style="font-family:DarwinSans;" xml:lang="en-us">Manage a portfolio of assigned
clients, serving as their primary point of contact.</span></li><li class="MsoNormal" style="color:rgb(27,28,29);margin-bottom:0cm;line-height:1.4;"><span lang="en-us" style="font-family:DarwinSans;" xml:lang="en-us">Develop and maintain strong,
long-term relationships with clients to ensure client satisfaction and
retention.</span></li><li class="MsoNormal" style="color:rgb(27,28,29);margin-bottom:0cm;line-height:1.4;"><span lang="en-us" style="font-family:DarwinSans;" xml:lang="en-us">Understand client business goals
and objectives to align our SaaS solution with their needs.</span></li><li class="MsoNormal" style="color:rgb(27,28,29);margin-bottom:0cm;line-height:1.4;"><span lang="en-us" style="font-family:DarwinSans;" xml:lang="en-us">Drive client adoption and ensure
successful onboarding and ongoing training.</span></li><li class="MsoNormal" style="color:rgb(27,28,29);margin-bottom:0cm;line-height:1.4;"><span lang="en-us" style="font-family:DarwinSans;" xml:lang="en-us">Monitor client usage, identify
trends, and proactively address any issues or concerns.</span></li><li class="MsoNormal" style="color:rgb(27,28,29);margin-bottom:0cm;line-height:1.4;"><span lang="en-us" style="font-family:DarwinSans;" xml:lang="en-us">Conduct regular business reviews
with clients to assess satisfaction, identify opportunities for
improvement, and drive value realization.</span></li><li class="MsoNormal" style="color:rgb(27,28,29);margin-bottom:0cm;line-height:1.4;"><span lang="en-us" style="font-family:DarwinSans;" xml:lang="en-us">Identify opportunities for
upselling and cross-selling to expand client relationships and revenue.</span></li><li class="MsoNormal" style="color:rgb(27,28,29);margin-bottom:0cm;line-height:1.4;"><span lang="en-us" style="font-family:DarwinSans;" xml:lang="en-us">Collaborate with internal teams
(e.g., Sales, Support, Product, Data, Integration, Engineering, and
Configuration) to advocate for client needs and ensure a seamless client
experience and timely delivery of client projects.</span></li><li class="MsoNormal" style="color:rgb(27,28,29);margin-bottom:0cm;line-height:1.4;"><span lang="en-us" style="font-family:DarwinSans;" xml:lang="en-us">Prepare and present client
reports on key metrics, performance, and ROI.</span></li><li class="MsoNormal" style="color:rgb(27,28,29);margin-bottom:0cm;line-height:1.4;"><span lang="en-us" style="font-family:DarwinSans;" xml:lang="en-us">Maintain accurate and up-to-date
client records and documentation in the Monday CRM.</span></li><li class="MsoNormal" style="color:rgb(27,28,29);margin-bottom:0cm;line-height:1.4;"><span lang="en-us" style="font-family:DarwinSans;" xml:lang="en-us">Contribute to the development and
implementation of account management best practices.</span></li><li class="MsoNormal" style="color:rgb(27,28,29);margin-bottom:0cm;line-height:1.4;"><span lang="en-us" style="font-family:DarwinSans;" xml:lang="en-us">Understand the client needs from
a user perspective (in the context of how the product/feature is being
used).</span></li><li class="MsoNormal" style="color:rgb(27,28,29);margin-bottom:0cm;line-height:1.4;"><span lang="en-us" style="font-family:DarwinSans;" xml:lang="en-us">Contribute and support deployment
of the technology road map.</span></li><li class="MsoNormal" style="color:rgb(27,28,29);margin-bottom:0cm;line-height:1.4;"><span lang="en-us" style="font-family:DarwinSans;" xml:lang="en-us">Schedule and conduct regular
customer checkpoints, rotation readiness, and other governance (based on
the frequency defined) to review project progress, gather feedback, and
discuss any issues or additional needs.</span></li><li class="MsoNormal" style="color:rgb(27,28,29);margin-bottom:0cm;line-height:1.4;"><span lang="en-us" style="font-family:DarwinSans;" xml:lang="en-us">Gather and maintain information
on assigned clients.</span></li><li class="MsoNormal" style="color:rgb(27,28,29);margin-bottom:0cm;line-height:1.4;"><span lang="en-us" style="font-family:DarwinSans;" xml:lang="en-us">Suggest company products/services
that maximize client satisfaction.</span></li><li class="MsoNormal" style="color:rgb(27,28,29);margin-bottom:0cm;line-height:1.4;"><span lang="en-us" style="font-family:DarwinSans;" xml:lang="en-us">Promote product updates /
Releases / Conferences and services to existing customers.</span></li><li class="MsoNormal" style="color:rgb(27,28,29);margin-bottom:0cm;line-height:1.4;"><span lang="en-us" style="font-family:DarwinSans;" xml:lang="en-us">Ensure that clients are renewing
their contracts and collaborate with the Finance team in the renewal
process.</span></li><li class="MsoNormal" style="color:rgb(27,28,29);margin-bottom:0cm;line-height:1.4;"><span lang="en-us" style="font-family:DarwinSans;" xml:lang="en-us">Work with the support team to
review ticketing trends with specific logo or domains.</span></li><li class="MsoNormal" style="color:rgb(27,28,29);margin-bottom:0cm;line-height:1.4;"><span lang="en-us" style="font-family:DarwinSans;" xml:lang="en-us">Analyze the product utilization
of the customer and provide recommendations on which clients need more
support.</span></li></ul><p class="MsoNormal" style="line-height:1.4;"><span style="font-family:DarwinSans;"><b>Role Competencies:</b></span></p><ul><li style="margin-bottom:0cm;line-height:1.4;"><span style="font-family:DarwinSans;">5+ years of experience in account
management, customer service, operations, or a related client-facing role,
preferably in a SaaS environment. </span><p></p></li><li style="margin-bottom:0cm;line-height:1.4;"><span style="font-family:DarwinSans;">Proven track record of
successfully managing client relationships and driving client satisfaction. </span><p></p></li><li style="margin-bottom:0cm;line-height:1.4;"><span style="font-family:DarwinSans;">Strong understanding of the SaaS
business model and technology. </span><p></p></li><li style="margin-bottom:0cm;line-height:1.4;"><span style="font-family:DarwinSans;">Excellent communication,
presentation, and interpersonal skills.</span><p></p></li><li style="margin-bottom:0cm;line-height:1.4;"><span style="font-family:DarwinSans;">Effective presentation and
negotiation skills. </span><p></p></li><li style="margin-bottom:0cm;line-height:1.4;"><span style="font-family:DarwinSans;">Strong negotiation and
problem-solving skills. </span><p></p></li><li style="margin-bottom:0cm;line-height:1.4;"><span style="font-family:DarwinSans;">Ability to analyze data, identify
trends, and develop actionable insights.</span><p></p></li><li style="margin-bottom:0cm;line-height:1.4;"><span style="font-family:DarwinSans;">Proficiency in CRM software and
Microsoft Office Suite. </span><p></p></li><li style="margin-bottom:0cm;line-height:1.4;"><span style="font-family:DarwinSans;">Self-motivated, proactive, and
results-oriented. </span><p></p></li><li style="margin-bottom:0cm;line-height:1.4;"><span style="font-family:DarwinSans;">Ability to work independently and
collaboratively in a fast-paced environment with coordination required with
multiple teams.</span><p></p></li><li style="margin-bottom:0cm;line-height:1.4;"><span style="font-family:DarwinSans;">Ability to stay focused on the
target in an ambiguous situation. </span><p></p></li><li style="margin-bottom:0cm;line-height:1.4;"><span style="font-family:DarwinSans;">Openness to collaborate with team
members.</span><p></p></li><li style="margin-bottom:0cm;line-height:1.4;"><span style="font-family:DarwinSans;">Good time-management skills with a
problem-solving attitude. </span><p></p></li><li style="margin-bottom:0cm;line-height:1.4;"><span style="font-family:DarwinSans;">Good problem-solving abilities. Process
& customer-oriented. </span><p></p></li><li style="margin-bottom:0cm;line-height:1.4;"><span style="font-family:DarwinSans;">Basic understanding of project
management principles and operational processes. </span><p></p></li><li style="line-height:1.4;"><span style="font-family:DarwinSans;">Preferred to have an undergraduate
degree in Business Administration, Marketing, or a relevant field. </span><p></p></li>
</ul>