Account Manager

Responsibilities:

• Serve as the primary relationship manager for key client accounts.
• Lead strategic discussions and translate business objectives into effective social media and digital marketing plans.
• Manage a portfolio of brands across industries while ensuring high-quality execution.
• Supervise and mentor a team of 4-5 account executives/coordinators.
• Allocate resources, monitor workloads, and ensure timely project delivery.
• Collaborate with creative, content, production, influencer, and performance marketing teams.
• Conduct client presentations, quarterly reviews, and campaign performance discussions.
• Develop content and campaign briefs aligned with client objectives.
• Identify upselling and growth opportunities within existing accounts.
• Ensure seamless communication between clients and internal teams.
• Monitor campaign performance, analyze results, and provide actionable recommendations.
• Drive process improvements to enhance efficiency, client satisfaction, and team productivity.

Requirements:

• 4-5 years of experience in Account Management, Client Servicing, Social Media Marketing, or Digital Marketing.
• Prior experience managing and mentoring a team of 4-5 members.
• Proven experience handling multiple client accounts simultaneously.
• Strong understanding of social media platforms, content strategy, influencer marketing, and digital campaigns.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to manage deadlines, priorities, and cross-functional teams in a fast-paced agency environment.
• Strong organizational and problem-solving abilities.
• Experience with project management and collaboration tools.

Preferred Qualifications:

• Previous experience in a social media, advertising, creative, or digital marketing agency.
• Understanding of Meta Ads, Google Ads, reporting dashboards, and performance metrics.
• Experience managing FMCG, lifestyle, hospitality, healthcare, or consumer brands is a plus.