Account Manager for EMEA

What are we looking for?

We are looking for one (1) Account Manager for Europe, the Middle East, and Africa (EMEA) to join our team. If you are a passionate individual with the desire to participate in the growth of one of the biggest organizations in the certification industry, we have an opportunity for you. Our team has not stopped growing, and we are looking for people with talent and enthusiasm to develop. We are a young, multicultural, and innovative team that understands each day as a challenge and a new opportunity to grow together with the company.

The Account Manager will serve as the primary point of contact for our partners, managing their accounts and ensuring seamless operational support across all activities. This role is responsible for overseeing and executing key processes on behalf of partners, including the creation and management of events, enrollment of candidates, assignment of self-study and e-learning courses, and organization of paper-based examinations. The Account Manager will ensure that all partner operations are carried out efficiently, accurately, and in alignment with organizational standards—providing a consistent, high-quality experience that supports the success and satisfaction of our partners.

• Act as the main operational contact for assigned partner accounts, coordinating and overseeing all operational requests and ensuring smooth execution of activities.
  
• Execute operational tasks on behalf of partners, including creating and updating events, enrolling candidates, and assigning self-study and e-learning.
  
• Coordinate and administer paper-based and online examinations, ensuring accuracy and compliance with established procedures.
  
• Assist partners in identifying and coordinating suitable trainers for their events.
  
• Generate invoices and ensure timely delivery to partners.
  
• Monitor account activities to ensure timely completion of partner requests and operational tasks.
  
• Maintain accurate and up-to-date records of partner activities, events, and candidate progress within the system.
  
• Provide regular reports, insights, and updates to partners as requested.
  
• Collaborate with internal teams to resolve issues, optimize processes, and enhance partner satisfaction.
  
• Support continuous improvement initiatives to streamline account management workflows and drive operational efficiency.
  
• Ensure compliance with company policies, data privacy regulations, and quality standards in all partner interactions
  
• Perform other related duties as assigned by management.
  

Requirements

• Full proficiency in English
  
• Bachelor’s degree in Management, Economics, Marketing, International Relations or other related discipline or associate’s degree and related experience
  
• Must work well under pressure, grasp new ideas quickly, think outside the box, and be able to follow up in a dynamic environment
  
• Strong organizational and time management skills with the ability to multi-task in a high pace, dynamic environment
  
• Possesses good verbal and written communication skills with the ability to present work from concepts to final execution
  
• Have a good business sense and a positive attitude.
  
• Work well independently with minimum supervision
  
• Proficiency with Microsoft Outlook, PowerPoint, Excel, and Word
  
• Previous experience in a similar role is an advantage
  
• Professional persistence & ability to "think on your feet" and make a compelling introduction
  

Benefits

• We’re the first company in Kosovo to have only four working days per week, with Fridays off
  
• Career and personal development trainings free of charge (Access to a comprehensive array of ISO and non-ISO related training programs)
  
• Hands-on, project-based experiences
  
• Collaboration with an exceptionally talented, diverse, and friendly team of colleagues
  
• Great benefits packages, such as health insurance coverage, free mental health services
  
• Paid leaves (including collective winter break)
  
• Exciting social events, and a pleasant working environment.
  

Disclaimer: Resumes sent via other means will not be considered. Only shortlisted candidates will be contacted. Candidates invited to complete an assignment or interview will receive feedback or notification of the final decision.