Account Manager

Key Responsibilities

• Own day-to-day relationship for an assigned set of 8-10 clients
  
• Maintain the daily SOW delivery tracker for assigned clients — deliverable, owner, due date, status
  
• Run weekly client check-ins; flag scope or delivery risk early
  
• Coordinate with SEO, Paid Media, Social, Technology, and Content teams to keep delivery on schedule
  
• Review and send the monthly client report under their own name
  
• Act as first point of escalation on client matters before Head of Client Servicing & Delivery
  

Must-Have Skills / Screening Criteria

• Proven track record owning multiple client relationships simultaneously (5+ concurrent accounts)
  
• Comfortable presenting numbers and status in a client meeting independently
  
• Organised, tracker-driven working style
  
• Confident escalating problems early rather than late
  

Good to Have

• Prior experience in an education-sector or higher-ed client portfolio
  
• Exposure to digital marketing SOWs/retainer structures