Account Manager

About Greytip Software

Greytip Software is a pioneer in HR tech, empowering over 20,000 businesses globally through greytHR – our cloud-based HR & payroll platform. We help SMEs simplify HR operations, ensure statutory compliance, and enhance employee experiences. As we grow, we’re looking for a proactive Account Manager who can be the strategic bridge between our customers and on boarding teams.

Role Overview

The Account Manager – Customer On boarding will be responsible for ensuring a seamless on boarding journey for new customers by coordinating between internal teams and client stakeholders. You will own the customer relationship during the implementation phase, drive faster go-lives, and set the foundation for long-term success.

Key Responsibilities

· Customer Onboarding Ownership

o Act as the single point of contact for assigned customers during the on boarding journey.

o Understand customer expectations, key use cases, and project goals.

o Coordinate with implementation consultants, product teams, and support functions to ensure timely and successful on boarding.

· Project & Stakeholder Management

o Set up kick-off calls, align on milestones, and track project timelines using internal tools.

o Proactively identify and mitigate risks to customer satisfaction or delays.

· Maintain clear, professional, and timely communication with all stakeholders.

Account Relationship Building

o Build trusted relationships with customer decision-makers and key users during on boarding.

o Drive product adoption by ensuring configurations align with customer business needs.

o Conduct periodic check-ins and drive issue resolution in collaboration with the implementation team.

· Process Monitoring & Reporting

o Monitor on boarding KPIs like TAT, go-live adherence, and customer engagement.

o Share regular updates with internal leaders and recommend improvements in on boarding processes.

o Document customer feedback to help product and process teams improve.

· Collaboration & Knowledge Sharing

o Collaborate with Sales, Support, Product, and Implementation teams to ensure alignment.

o Share best practices, on boarding wins, and learning with the wider team.

Key Requirements

· 3–5 years of experience in account management, on boarding, customer success, or consulting (SaaS/HR tech preferred).

· Strong interpersonal and communication skills (both verbal and written).

· Ability to manage multiple client accounts and on boarding projects simultaneously.

· Project management skills with a high focus on execution, ownership, and results.

· Comfortable using tools like CRM, Jira, Excel/Google Sheets, and reporting dashboards.

· Experience or understanding of HRMS/payroll domains is a strong plus.

What We Offer

· A chance to work with a leading HR tech company that impacts millions of employees.

· Exposure to varied industries and customers across geographies.

· Opportunities to grow in customer success, project leadership, or product consulting tracks.

· A supportive work environment that fosters collaboration and learning.