Account Manager I
Div. 49 Orlando, FL
Summary
Responsible for supporting and maintaining customer relationships, focus on customer satisfaction, service coordination, and identifying opportunities to expand services; works closely with internal teams to ensure inspections, repairs, and service activities are completed accurately and on time.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Serve as a primary contact for assigned customer accounts, building professional relationships and ensuring a positive customer experience.
- Establish post-sales relationships to support inspection, testing, and maintenance services for fire protection systems.
- Review customer requirements and coordinate inspection dispatches, including documentation of any third-party or compliance needs.
- Conduct regular reviews of inspection schedules to ensure all dispatches are up to date, completed, or modified as needed.
- Prepare deficiency repair proposals, create and dispatch work orders, and communicate repair timelines to customers.
- Follow up on completed inspections to confirm satisfaction and identify additional service opportunities.
- Respond promptly to customer requests regarding billing, pricing, inspection results, and other account-related matters.
- Collaborate with service, operations, and billing teams to ensure accurate documentation and efficient service delivery.
Education and/or Experience
Associate or Bachelor’s degree in Business, Communications, or a related field preferred; 1–3 years of experience in account management, customer service, or a related role; experience in fire protection or technical services a plus.
Computer Skills
Microsoft Office, Word and Excel.
Physical Demands
Prolonged periods of sitting and computer use; regularly required to sit and use hands, talk or hear, stand; walk and reach with hands and arms; occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.