Account Manager

We're looking for an experienced Account Manager to serve as a pivotal liaison between our amazing clients and internal teams. This role demands a deep understanding of our clients' business objectives, the ability to craft tailored digital strategies, and the expertise to lead transformative conversations with confidence.

Responsibilities

• Previous experience in Account Management or Client Services, within a digital agency or marketing firm.
• Previous experience managing high-value client accounts with complex digital project requirements.
• Demonstrated commitment to client success and a track record of exceeding expectations.
• Comprehensive knowledge of performance marketing, including but not limited to paid media, search, and content strategies.
• Proven ability to manage multiple complex digital projects with a keen attention to detail.
• Exceptional communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite with a particular emphasis on crafting detailed presentations.
• Prior experience or familiarity with performance marketing services is highly desirable.

Requirements

• Serve as the primary contact for key client accounts, ensuring they receive unparalleled service and strategic insights.
• Set the standard for unprecedented client service, ensuring that our teams, the work presented, and our overall presence are consistently elevated to the highest standards.
• Engage in detailed digital dialogues, focusing on aligning our services with client business goals throughout the customer journey.
• Collaborate effectively with internal teams to ensure the delivery of comprehensive digital communication solutions.
• Lead client discussions with authority, ensuring their strategic growth needs are consistently addressed.
• Develop and maintain robust relationships with clients and internal teams.
• Prepare and present compelling digital presentations, proposals, and reports that align with client objectives.
• Stay abreast of digital trends and industry shifts, ensuring continuous personal and professional development.
• Oversee client billing processes and liaise with the finance department for accurate monthly reporting.
• Proactively identify and advise clients on strategy and growth opportunities within our suite of digital marketing and performance services.

Benefits

Not Just Any Brands: See your work come to life for iconic regional and national brands
Collaborative Spirit: Work alongside passionate innovators who share your thirst for progress
Continuous Learning: Grow your skills with ongoing training, mentorship, and the freedom to experiment
Fast Paced & Fun: Thrive in a dynamic environment where big ideas and bold action collide
Cutting-Edge Technology: Play with the latest analytics tools, use AR to build immersive digital events, and explore the future of brand storytelling
Our Perks

• 20 days PTO, plus 10 public holidays and 2 floating days (so much to celebrate!
• Hybrid working (Tue/Wed/Thu in office), plus flexibility for when life happens
• Dog friendly office, plus competitive rates on pet insurance for your furry friends
• An extensive menu of health care options and providers incl. medical, dental and vision; available on your first day
• Mental Health support including company Employee Assistance Program
• Flexible parental leave
• Paid community volunteer days (incl. school plays and trips
• Variety of competitive insurance policies incl. short/long term disability and legal
• 401k retirement plan with company match
• Employee perk program giving access to a wide variety of online discount
• Generous employee referral scheme, rewarding you for helping us build great teams
• Culture Committee focused on regular social, educational and community based activities