Account Manager II (10:30am - 7:00pm)
Who we are looking for:
This is an exciting opportunity for someone who has experience working within a team based environment and delivering service and solutions to our customers. This individual will work closely with dealerships in targeted markets to share ACV Auctions unique business solutions. The AM 2 will be asked to maintain and grow a current base of maturing customers within a specified region.
We are currently looking for an Account Manager II for our 9:30am - 6:00pm EST shift.
What you will do:
Stay in close contact with an established list of current customers via phone, text and email.
Maintain and grow volume/revenue of the entire portfolio.
Work closely with the Field Sales team and interdepartmentally (Operations, Marketing, etc.)
Meet or exceed SLA’s to issue resolution.
Execute upon all sales campaigns.
Add-on current ACV offerings.
Present weekly portfolio reviews.
Maintain an acceptable NPS score.
Report on and analyze customer data frequently.
Speak with business owners and decision makers.
Provide pre and post-sales support to customers to ensure consistent repeat business.
Meet or exceed all sales quotas in assigned territory.
Document activities, strategies and efforts within Salesforce.
Adhere to KPI’s.
What you will need
A reliable self-starter attitude who is capable of thriving in an entrepreneurial environment.
Customer first philosophy
Resilience, problem solver, action oriented and a driver for results
The desire to roll up your sleeves to get stuff done; doing whatever it takes to delight a customer while still getting the job done
2-year telesales experience in a B to B environment and auto experience preferred
Account Management background
Team Player and adaptable
Excellent communication skills and organizational skills.
A sense of urgency and self-motivation
Must live in Buffalo, NY
What we will offer:
Comprehensive benefits offerings for benefits eligible Teammates.
Unique culture that truly values each and every Teammate.
Career development and future growth opportunities.