Account Manager - Indianapolis, IN
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WHY MILLCRAFT
Join a legacy! Millcraft Paper Company, with over 100 years of excellence, is seeking a driven and motivated individual to join our team of Account Managers. We are seeking a Account Manager with proven experience in the field, actively engaging with prospects and generating leads through cold calling. The ideal candidate will have hands-on experience driving sales through direct outreach and relationship-building with potential clients.
In this role, you will be responsible for developing and maintaining strong customer relationships, identifying their business needs, and offering tailored product and service solutions. From office products like paper and envelopes to specialized packaging supplies and cutting-edge equipment, we serve a broad range of industries, including food and beverage, e-commerce, and garment decorating. Our Account Managers lead customer engagements, uncovering opportunities and collaborating with internal specialists to deliver exceptional results.
ESSENTIAL FUNCTIONS:
Join a legacy! Millcraft Paper Company, with over 100 years of excellence, is seeking a driven and motivated individual to join our team of Account Managers. We are seeking a Account Manager with proven experience in the field, actively engaging with prospects and generating leads through cold calling. The ideal candidate will have hands-on experience driving sales through direct outreach and relationship-building with potential clients.
In this role, you will be responsible for developing and maintaining strong customer relationships, identifying their business needs, and offering tailored product and service solutions. From office products like paper and envelopes to specialized packaging supplies and cutting-edge equipment, we serve a broad range of industries, including food and beverage, e-commerce, and garment decorating. Our Account Managers lead customer engagements, uncovering opportunities and collaborating with internal specialists to deliver exceptional results.
ESSENTIAL FUNCTIONS:
- Cultivate strong client relationships by understanding their needs and delivering bespoke solutions
- Drive profitable growth by presenting and promoting our products and services
- Serve as a liaison between clients and internal resources, ensuring seamless communication and resource allocation
- Provide expert guidance to Customer Services Representatives, ensuring adherence to quality standards and customer specifications
- Lead new business acquisition efforts through proactive prospecting and networking, leveraging various channels including social media
- Gather and provide valuable feedback from clients to enhance service offerings and product development
- Maintain accurate records of customer information, sales activities, and business opportunities
- Prepare compelling presentations, proposals, and price quotations, demonstrating the value of our solutions effectively
- Foster collaboration across functional units to optimize operational efficiency and customer satisfaction
- Contribute to the development of actionable solutions and best practices through feedback and collaboration
- Follow all Millcraft policies, procedures, and guidelines as outlined in the employee handbook and departmental SOPs
- Ensure a safe working environment by strictly following all safety protocols and standards including reporting unsafe conditions, near-misses and incidents immediately to your manager
- Demonstrate the Millcraft Core Values (Family, Responsible, Passion, Deliver, Aspire and FUN) in day-to-day work and interactions
- All other duties, per the needs of the business
QUALIFICATIONS:
- Proven expertise in sales promotion and business development
- Strong knowledge of the paper, packaging, or related industries preferred
- Demonstrated experience managing customer relationships and driving new business
- Exceptional verbal and written communication skills, with a polished and professional demeanor
- Highly responsive, proactive, and dedicated to providing outstanding customer service
- Strong negotiation skills and the ability to influence and persuade stakeholders.
- Excellent organizational, time management, and follow-up skills, with the ability to focus on achieving goals
- High proficiency in Microsoft Office Suite, especially PowerPoint; ERP and CRM system experience is a plus
- Ability to create presentation-ready, polished written materials that are effective and aesthetically pleasing
- Self-motivated, disciplined, and driven to succeed, with a high level of accountability and engagement
EDUCATION AND EXPEREINCE:
- Bachelor’s degree in business or a related field is preferred
- 3-5 years of experience in sales, ideally in the paper, packaging, or related industries
ADDITIONAL REQUIREMENTS:
- Frequent travel is required to visit customers and prospects
- Must meet the physical demands of the position, including sitting for extended periods, walking, bending, and more
WORK ENVIRONMENT:
- Work is performed in office settings and at customer locations, with occasional exposure to noisy environments
- Office settings include carpeted and tiled areas, while operations environments may feature concrete floors and moderate-to-loud noise levels
TRAVEL:
Limited travel is necessary for this position
PHYSICAL DEMANDS:
The physical demands described herein are representative of those that must be met by a Millcraft Paper Company employee in order to successfully perform the essential functions of this job. Individual must be able to both sit and speak for extended periods of time. Additional requirements include the ability to walk or navigate about, bend, stoop, squat, push, pull, lift up to 75 lbs. regularly and consistently, see, hear, and listen in order to fully perform the functions of this position.
HOW WE WILL TAKE CARE OF YOU
- Medical, Dental, & Vision
- Profit-Sharing
- Generous Time Off Policies
- Tuition Reimbursement Program
- Military Leave Pay
- Voluntary Dependent Life Insurance
- Accident and Critical Illness
- Company Paid Life Insurance
- Wellness Program
- Company Paid Holidays
- 401k Retirement Savings Plan
- Employee Assistance Program
- Veteran’s Day Pay
- Limited Purpose F.S.A and Dependent Care F.S.A
- Company paid Short Term Disability, and Long-Term Disability
Don’t meet every single requirement? That’s okay. At Millcraft, we believe great people come with many different experiences, and if our core values—Family, Passion, Aspire, Responsible, Deliver and FUN—resonate with you, we encourage you to apply. We’re always looking for people who think differently, bring new perspectives, and want to grow with us.
Your passion, our purpose—let’s make a difference together.
Millcraft Paper Company is an EEO employer. We are committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status. Millcraft Paper Company complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Millcraft Paper Company.
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