Account Manager (IT)
Posted Updated
Job Description
- Responsible for IT sales account management for assigned clients, including negotiating contracts and agreements to maximize client satisfaction
- Develop and maintain knowledge of the client's IT environment using knowledge and understanding of small and medium business IT challenges and solutions
- Identify current and future client business requirements and match their IT structure to these needs.
- Collaborate with Engineers to design comprehensive IT solutions to meet client goals and objectives
- Act as a liaison between the client, sales, and service delivery to ensure projects are completed on time and efficiently
- Effectively communicate to IT decision-makers the business impact of technology and the benefits of recommended solutions
- Conduct Strategic Business Review meetings with executives
- Act as the first point of contact for all matters specific to assigned clients and respond to customer needs, questions, issues, and service opportunities
- Build and maintain relationships with clients that foster your role as a trusted strategic technology consultant/advisor
- Own end-to-end client satisfaction
- Background in sales and information technology with minimum 3 years of experiences
- Ability to consult clients on applications and processes
- Ability to tie IT strategy to business goals by understanding the clients' business needs, management structure, and IT budgeting process
- Excellent communication skills with the ability to interact with C-level resources and their staff
- Able to thrive in environments with ambiguity, multiple priorities, and changing client needs
- Energetic self-starter with the desire and ability to grow in the position
- Ability to work autonomously and as part of a team to determine work priorities, proposals, timelines, and changing work demands
- Ability to work collaboratively and effectively in a cross-team environment to support the client