Account Manager - IT Services and Consulting
Posted Updated
Description
Benefits:
- Health insurance
- Paid time off
- Vision insurance
- Dental insurance
Girikon is looking at hiring a full-time “Account Manager – IT Services & Consulting” with following job description:
Consultant will join our team only after the successful completion of Background check, Reference check, E-Verify process & Drug Test.
**** We are an Equal Opportunity Employer that values diversity in the workplace.
Location – Phoenix, AZ (Hybrid/ On-site)
Role Overview
The Account Manager will manage and strengthen client relationships, drive revenue growth, identify new business opportunities, and coordinate successful project delivery. The role requires a customer-focused professional who can understand business and technology needs, act as a trusted advisor, and collaborate with sales, technical, resource management, and delivery teams to maximize client satisfaction and long-term account value.
Responsibilities include but are not limited to:
- Client Relationship Management: Serve as the primary client contact, build relationships with key stakeholders, conduct regular business reviews, and ensure client satisfaction and retention.
- Account Growth & Business Development: Identify cross-selling and upselling opportunities, generate new projects and consulting engagements, support contract renewals and negotiations, and develop account growth plans.
- Resource Coordination: Work with clients, talent acquisition, resource management, and delivery teams to identify staffing requirements, shortlist qualified resources, and ensure timely deployment and onboarding.
- Delivery & Escalation Management: Coordinate with onshore/offshore teams, project managers, and technical leaders to monitor project progress, manage risks, resolve client escalations, and ensure commitments and deliverables are met.
- Strategic Account Planning: Develop account strategies, maintain CRM records and sales pipelines, forecast opportunities, identify market trends, and support organizational revenue and business expansion goals.
Qualifications:
- Bachelor's degree in business administration, IT, Computer Science, or related field.
- Preferably 3 years to 7 years of experience in account management, client relationship management, business development, or customer success, ideally within IT services or technology consulting.
- Understanding IT consulting, software implementation, professional services, managed services, and project delivery.
- Proven ability to manage client relationships, identify growth opportunities, coordinate technical teams, and resolve escalations.
- Experience with enterprise SaaS/cloud platforms such as Salesforce, HubSpot, any other is preferred.
- Familiarity with Agile or traditional project management and distributed delivery teams is preferrable.
Why part of Girikon? (Applicable for W2)
- Competitive salary commensurate with Industry Standards.
- Enrollment in group health plans (Medical, Dental, and Vision) with employer contribution.
- Training and development of our employees
- Paid Personal Time Off and Sick Days.
- Standard public holidays for all employees.
- Work/Life balance.