Account Manager (JD STAR Graduate Program)
Who We Are
At JD.com, also known as JINGDONG, everything begins with a bold idea and the drive to make life smarter, faster, and more connected. What started in China has grown into one of the world’s most trusted technology and supply chain ecosystems, serving over 700 million customers. From retail and logistics to tech, property, and beyond, we’re all about innovation that actually makes a difference.
Our Global Reach
JD.com is expanding worldwide through a digitally intelligent, cross-border supply chain and world-class logistics network. With platforms like Joybuy connecting trusted products to customers everywhere, our teams stretch across China, the U.S., Europe, APAC, the Middle East, and beyond. Every year, we welcome over 20,000 students and graduates into our business, showing our commitment to young talent and the fresh ideas that drive our future. Join us and contribute to global projects from day one.
Learn more about who we are and what we do:
What We Offer
We believe great ideas can come from anywhere, and often, they come from you. As an intern or graduate at JD.com, you’ll work on meaningful, hands-on projects, learn from talented colleagues across our global network, and grow in a supportive, fast-paced environment designed for development. With competitive compensation, great office locations, and a people-first culture that champions continuous learning, you’ll have everything you need to thrive and kick-start your career.
About Our Program
You’ll be joining in a JD Star (JDS) Graduate Role, a semi-structured early-career pathway designed to accelerate young professionals whilst making an impact in your role at JD.com. Over your first year, you’ll take on meaningful projects, build technical and leadership skills, and gain exposure to the world-class functions driving JD’s global growth.
About JD STAR Graduate Program
The JD STAR Program, launched by JD.com in 2015, is an annual recruitment initiative targeting fresh graduates from top universities worldwide. This program aims to nurture talent by placing high-potential graduates in roles that support JD.com's fast growing business and empowering them through extensive training and coaching. As a dedicated career development platform for sustained growth, it is tailored for graduates seeking professional advancement and career achievements.
Job Responsibilities
1, Develop and maintain strong relationships with assigned clients, serving as the primary point of contact to understand their needs and requirements
2, Identify opportunities to upsell or cross-sell products/services to existing clients, aiming to increase revenue and client lifetime value.
3, Collaborate with internal teams(e.g., sales, customer service, product, operations) to ensure timely delivrey of solutions and resolve client issues effectively.
4, Monitor client satisfaction, conduct regular check-ins, and address feedback or concerns promptly.
5, Track and report on client-related metrics (e.g., sales performance, retention rates) to management, and adjust strategies based on data.
6, Assist in onboarding new clients, ensuring a smooth transition and clear understanding of products/services.
Job Requirements
1, Bachelor’s degree in business administration, sales, marketing, or a related field;
2, Strong understanding of sales principles, client lifecycle management, and business development strategies.
3, Excellent communication and interpersonal skills, with the ability to negotiate, present ideas clearly, and resolve conflicts effectively.
4, Analytical mindset to assess client needs, interpret sales metrics, and develop data-driven strategies for growth.
5, Ability to work independently and in a team, manage multiple clients simultaneously, and meet deadlines in a fast-paced environment.
6, Customer-focused attitude with a proactive approach to identifying client needs and delivering solutions.
7, Chinese language skills are a plus.
At JD.com, we are committed to creating an inclusive workplace where every voice counts and every talent belongs. We are proud to be an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, age, veteran status, or any legally protected characteristic.
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