Account Manager
Grow revenue and deepen relationships across a portfolio of key accounts, proactively identifying and closing sales opportunities while ensuring client satisfaction. This role requires strong relationship-building skills, strategic thinking, and a commercial, results-driven approach to account management.
Client Relationship Management
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Build and maintain strong relationships with key accounts, serving as the main point of contact for all client inquiries and requests.
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Conduct regular check-ins and meetings with clients to assess satisfaction levels, identify new opportunities, and address any concerns.
Account Growth and Revenue Generation
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Identify upsell and cross-sell opportunities within existing accounts to maximize revenue.
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Develop and implement account plans to drive growth and meet sales targets
Strategic Account Planning
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Develop strategic account plans aligned with client goals and objectives.
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Collaborate with internal teams to tailor solutions and offerings to meet the unique needs of each client.
Forecasting and Reporting
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Provide accurate sales forecasts and regular reports on account performance to senior management.
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Analyse sales data to identify trends, opportunities, and potential areas for improvement.
Issue Resolution and Client Support
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Act as a liaison between clients and internal teams to resolve any issues or concerns in a timely and efficient manner.
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Ensure that client needs are met and expectations are exceeded at all times.
Required Skills
- Proven experience in media sales, account
management or related field. - Strong communication and interpersonal skills.
- Strategic thinking and ability to develop and execute
account plans. - Results-driven with a focus on achieving sales targets
and objectives. - Commercially confident — proactively pitches
incremental revenue within existing accounts and is
comfortable asking for the business. - Ability to build and maintain strong client
relationships. - Proficiency in CRM software, Google suite and
Microsoft Office suite. - Working knowledge of programmatic trading
(PMP/DSP-SSP, e.g. Vistar) and confidence
engaging agency trading desks beneficial.