Account Manager

Company Overview

Jones Lang LaSalle (JLL) is a global professional services and investment management firm specializing in real estate. Operating in 70 countries, JLL delivers management and outsourcing services for a 3.0 billion sq ft property portfolio and manages US$47.6 billion in real estate assets.

Job Summary

JLL seeks an experienced Account Manager to lead a strategic regional account from Singapore, managing day-to-day operations locally and providing remote guidance across SEA markets. This role drives governance, operational excellence, and regional growth initiatives.

Responsibilities

• Build and maintain trusted relationships with client stakeholders through regular meetings and clear communication
• Lead account governance activities including Monthly and Quarterly Business Reviews to present performance insights and improvement plans
• Manage daily operations of the Singapore office while remotely overseeing Integrated Facilities Management (IFM) services across other SEA offices
• Collaborate with country-based Site Leads via virtual meetings and reporting tools to standardize processes, KPIs, and service delivery models
• Monitor front-of-house performance metrics to ensure professional and organized standards across all sites
• Lead procurement, coordination, and transition of new IFM services remotely to support regional growth initiatives
• Manage budgets and control costs, providing regular financial and KPI performance reports

Required competencies and certifications

• Bachelor’s Degree in Facilities Management, Business Administration, Project Management, or related field
• Minimum 5–7 years of progressive experience in facilities management, workplace management, or corporate administration
• Proficiency in English and Mandarin (verbal and written) to communicate effectively with diverse stakeholders
• Demonstrated ability to balance hands-on operational management with strategic regional oversight and virtual coordination
• Proven leadership skills in managing teams to achieve operational excellence and growth
• Strong organizational and time-management skills to manage multiple projects concurrently

Preferred competencies and qualifications

• Proficient in using virtual collaboration tools for cross-regional coordination
• Understanding of Southeast Asian business cultures to adapt communication and management styles effectively
• Innovative and solution-oriented approach to problem-solving
• Ability to work independently while collaborating with cross-functional partners
• Willingness to travel occasionally within SEA to oversee office operations, as required and funded by the client