Account Manager
Salary: $90,000 – $110,000 per year
Account Manager – Managed Services
Build relationships. Grow partnerships. Make an impact.
At KMTech, we're redefining what great managed IT looks like.
We partner with businesses across Australia to deliver proactive, reliable and innovative technology solutions, while keeping people at the heart of everything we do.
As our business continues to grow, we're looking for an experienced Account Manager with a strong MSP background to join our team and help shape the next phase of our client growth.
This is a newly created role. You'll play a key role in strengthening partnerships, delivering an exceptional client experience and identifying opportunities to create greater value for our clients.
The Opportunity
As an Account Manager, you'll be responsible for developing strong, long-term client partnerships while ensuring our clients receive outstanding service and value from KMTech.
Your portfolio will evolve as the role grows, incorporating a mix of existing KMTech clients and new client relationships. You'll work closely with our internal teams to understand client needs, drive proactive engagement and ensure we continue delivering solutions that support their business goals.
What You'll Be Doing
Your day-to-day will include:
Building and maintaining strong relationships across a growing portfolio of clients.
Driving proactive client engagement, strategic reviews and meaningful business conversations.
Acting as a trusted advisor and internal advocate for your clients.
Working closely with Service Desk, Professional Services, Sales and Marketing to ensure seamless service delivery.
Managing client contracts, renewals and ongoing commercial conversations.
Supporting the onboarding of new clients and building strong relationships from the outset.
Identifying opportunities to expand services and deliver additional value to clients.
Monitoring client satisfaction, service outcomes and opportunities for continuous improvement.
Contributing to the ongoing growth and development of KMTech's client portfolio.
About You
You're an experienced Account Manager who understands the pace, complexity and expectations of working within an MSP environment.
You're commercially minded without losing sight of the relationship. You know how to build trust, have strategic conversations and bring the right people together to achieve the best outcome for your clients.
Ideally, you'll bring:
Previous Account Management experience within an MSP environment.
Strong client relationship and stakeholder management skills.
Commercial confidence, including negotiation, renewals and identifying growth opportunities.
The ability to understand technology solutions and translate them into meaningful business outcomes.
Strong organisation, time management and prioritisation skills.
Experience using CRM systems, reporting tools and client data.
A proactive, solutions-focused approach.
Excellent communication skills across both technical and non-technical stakeholders.
What It Takes to Succeed
You'll thrive at KMTech if you:
Enjoy working in a fast-paced, high-growth environment.
Take ownership and follow through on commitments.
Can balance strategic thinking with day-to-day execution.
Build genuine relationships and put the client experience first.
Are adaptable and comfortable working with a portfolio that will continue to evolve.
Look for opportunities to improve, grow and challenge the status quo.
Work collaboratively and believe the best outcomes come from working as one team.
Why Join KMTech?
At KMTech, we invest in our people because we know they're the reason our clients succeed.
Here's what you can expect:
Genuine opportunities for career progression and professional growth.
Paid training, certifications and ongoing development.
A collaborative, high-performing team that values knowledge sharing and innovation.
Onsite wellness room.
Employee Assistance Program (EAP).
EOFY celebrations, Christmas parties and regular team events.
Daily fresh fruit, snacks and quality coffee.
Free onsite parking.
Competitive salary with uncapped earning potential.
Working Arrangement
This Melbourne-based role offers a structured onboarding experience to set you up for success.
Full-time onsite during your first six months.
Following successful completion of probation, transition to a hybrid arrangement of three days in the office and two days working from home.
Pre-Employment Checks
The successful candidate will be required to complete:
Police Check
NDIS Worker Screening Check
Working with Children Check
These checks will be arranged and funded by KMTech as part of the recruitment process.
Ready to Change the Game?
If you're looking for an Account Management role where you can build meaningful client relationships, grow your own portfolio and make a genuine impact within a growing MSP, we'd love to hear from you.
Apply today and become part of a team that's raising the standard for managed IT services.