Account Manager - Laboratory Services
About Huzzle
At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team.
Role Type: Full-time
Engagement: Independent Contractor
About the company
Our client is an FDA-registered and ISO 17025 accredited independent contract microbiology laboratory providing essential testing and research services across a diverse range of industries. Based in the United States, the team serves global leaders in the pharmaceutical, medical device, cosmetic, and food sectors. By leveraging decades of expertise in ASTM, AOAC, and USP standards, they help partners verify product efficacy, ensure safety compliance, and support innovative marketing claims through rigorous scientific analysis.
Job Summary
As an Account Manager, you will serve as the strategic bridge between our clients and our laboratory operations. This is not a standard customer support role; we are looking for a commercially-driven, relationship-focused professional who can navigate the complexities of a technical, scientific, and highly regulated B2B environment. You will be responsible for ensuring client satisfaction, driving high retention rates, and identifying growth opportunities within your portfolio. If you are a calm, highly organized communicator who thrives on managing multifaceted projects and maintaining long-term trust with sophisticated stakeholders, this is the role for you.
Key Responsibilities
- Act as the primary point of contact for a portfolio of clients, managing expectations and laboratory timelines with precision.
- Own the commercial health of your accounts, including responsibility for renewals, retention, and Net Revenue Retention (NRR).
- Proactively identify opportunities for cross-selling and account expansion by understanding client needs and technical requirements.
- Coordinate multiple active projects simultaneously, ensuring seamless communication between the client and the internal technical team.
- Handle account escalations with empathy and professionalism, resolving issues while maintaining the long-term integrity of the partnership.
- Maintain meticulous records within HubSpot to track client interactions, project status, and revenue forecasts.
- Monitor key performance indicators such as reorder rates, logo churn, and client satisfaction scores.
Requirements
- 3+ years of experience in Account Management, Client Success, or Client Relationship Management.
- Proven track record in a technical, scientific, or highly regulated B2B services environment (e.g., Clinical, Engineering, or Complex Manufacturing).
- Demonstrated experience with commercial accountability, specifically in managing renewals or driving account growth.
- High proficiency in HubSpot for managing pipelines and client data.
- Exceptional written and verbal English communication skills, with the ability to explain complex concepts accurately.
- Strong organizational skills and the ability to manage multiple concurrent projects without sacrificing quality.
- Professional stability and a proactive approach to problem-solving and client retention.
- Willingness to work US Central Time (CT) hours with a minimum 7-hour overlap between 8:00 AM–5:00 PM CT.
Nice-to-Haves
- Direct experience in Life Sciences, CRO/CDMO, or laboratory services.
- Previous experience using LIMS (Laboratory Information Management Systems) or sample-tracking software.
- Experience managing enterprise-level or multi-site accounts with complex decision-making chains.
- Background in managing scientific services or high-stakes technical projects.
Benefits
💻 Fully Remote: Work from anywhere with international teams
🤝 Peer Community: Connect with high-performing sales professionals in our network
🧭 Ongoing Support: Receive guidance from Huzzle before and after placement
💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals
Skills
As published by workable · 14 questions · 4 written answers
Basics
First name, Last name, Email, Phone, Address, Photo, Education, Experience, Resume, Cover letter
Short answers (5)
- What other language(s) are you business proficient in?
- How many years of Account Management experience do you have?
- What are your monthly salary expectations in USD?
- What were you making in your previous role as a monthly salary? Mention your base and any commissions separately (if applicable).
- If you have a LinkedIn profile, please provide the URL below (if you don't have a LinkedIn profile, put N/A)
Pick from a list (5)
- What is your level of proficiency in English?
- Which of the following timezones are you able to work in?
- Do you have experience managing accounts in technical, scientific, or highly regulated B2B services?
- What type of company do you prefer to work for?
- How did you hear about this opportunity? (Please note, this has no impact on your application)
Written answers (4)
- Which country do you currently reside in?
- Can you list all of the tools, software and platforms that you have used in your previous roles? List CRM, dialers, prospecting, communication tools (e.g., HubSpot, Aircall, Apollo, Slack, etc.)
- Which industries have you worked in your roles? Were these B2B or B2C?
- Have you ever worked with clients or companies based outside of your home country (e.g., U.S., U.K., or other countries)? If yes, please specify the countries)?