Account Manager

We are seeking a relationship-driven Account Manager who enjoys partnering with customers to help them maximize the value of their technology investment. In this role, you'll manage a portfolio of existing clients, identify opportunities for growth, lead strategic account planning, and serve as a trusted advisor while driving retention and revenue expansion.

We Value: Integrity, Collaboration, Excellence

Spend your Days:

• Develop a deep understanding of customers’ business models and how they use LTi products to foster growth and retention.
• Achieve assigned sales quotas by driving customer retention, renewals, and expansion opportunities within an existing customer portfolio.
• Serve as a client advocate by building professional relationships with key stakeholders, including C-level executives.
• Execute customer growth strategies and lead presentations.
• Meet assigned targets for customer retention and satisfaction.
• Proactively manage contract renewals.
• Gain expertise in LTi’s product offerings, including our cloud hosting model and technology suite.
• Collaborate with the Customer Success and Product team to support communication and adoption of roadmap initiatives.
• Collaborate cross-departmentally with teams such as Customer Success, Business Development and Product to meet quota/client upsell, mitigate potential attrition and achieve strategic account goals.
• Identify opportunities to grow client accounts organically.
• Demonstrated ability to identify expansion opportunities while maintaining trusted advisor relationships.
• Maintain accurate customer records, opportunities, pipeline activity, and account plans within the CRM.
• Represent LTi at industry events, conferences, and our annual company conference.
• Stay informed on industry trends, customer challenges, and competitive developments through professional publications, networking, and market research.
• Perform other sales and marketing-related duties as needed.

You Value: Service, Resourcefulness, Ownership