Account Manager (Luxury)
We are growing! We are currently looking to hire an experienced Account Manager for our office in Singapore where you will be based.
Who we are:
Founded in 2006, CXG is a global customer experience company uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.
The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation.
We are passionate about delivering impact.
Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.
What you will be doing
You will join a dynamic and fast-paced environment and work closely with our global teams to develop strong and long-lasting relationships with our clients, coordinate with internal departments and deliver insightful, impactful client presentations to executive and board level stakeholders. Here, passion, integrity and “can-do” attitude are always top of mind. Your daily tasks will involve:
- Collaborating with luxury and premium brands to help them transform and drive business impact through customer experience.
- Maintaining and nurturing your client portfolio by offering white glove service and added value.
- Collaborating with members of our international teams to design methodologies, develop new solutions and offer expert advice to our clients.
- Managing the entire account including stakeholders, internal departments, budget, and the quality of deliverables.
- Project Management- proposal, execution and delivery of projects.
- Delivering insightful and engaging face-to-face presentations to C-level executives.
Requirements
What you will bring along
This role requires a passion about the luxury industry and customer experience. It also requires strong organization skills as well as past experiencein a client-facing role. You should also have the below:
- Bachelor’s/ Master’s Degree in Administration, Business, Management or related field.
- 4 + years of work experience preferably in retail and / or in a client-facing role (B2B).
- Verbal and written communication skills (persuasive, diplomatic communication skills with experience in presentations and proposal writing).
- Analytical aptitude- ability to examine data to make meaningful inferences and analysis.
- Leadership skills (externally – ability to lead a meeting and internally – ability to take lead on a project).
- Excellent team player with a great sense of collaboration.
- Consulting skills- ability to challenge a client brief and to ask meaningful questions.
- Excellent interpersonal skills.
- Time management- ability to manage time and resources effectively in a deadline-driven environment.
- Fluency in English (verbal and written). Fluency in Mandarin will be considered an advantage.
If you have what we are looking for, please make sure to attach your updated Resume with your contact details. Should your profile fit the requirements for the role, we will get in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps.
To know more about us, please visit our website:
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- Declaration: Our recruitment process is designed to assess each candidate’s individual capabilities. To ensure fairness, we expect all assessments to reflect your own thinking and work. The use of external assistance, including AI tools or large language models (LLMs), is not permitted during the recruitment process. Any misuse or misrepresentation may impact your application. Please confirm your acknowledgment: Yes, I have read and understood the above and agree to comply No, I would like to withdraw
- Candidate privacy notice and consent CXG assesses candidates' experience, skills, potential and relevant personality traits to understand their suitability for the role and alignment with our working environment and values. As part of this process, we use Aikho, an AI-powered recruitment platform, to conduct skills and behavioural assessments. With your consent, CXG will share your CV and contact details with Aikho for this purpose. Aikho will provide CXG with your candidate profile and assessment results to support our recruitment decisions. CXG will collect and store your CV, contact details, application information and assessment results. Access will be limited to authorised recruitment staff and relevant hiring managers. Your data with Aikho Aikho manages the information it collects under its own Candidate Terms https://aikho.ai/candidate-terms including assessment responses and any interview recordings, as disclosed before the assessment. Aikho also offers a separate service connecting candidates with future job opportunities. If you do not want Aikho to retain your profile for this purpose or to contact you about other roles, please manage your preferences directly with Aikho through your account settings or by emailing privacy@aikho.ai. Declining this separate service will not affect the assessment of your application by CXG. Important: Throughout the recruitment process, all decisions remain with CXG's recruitment team and hiring managers. Aikho supports their assessment but does not make hiring decisions. Your choices and rights For requests concerning data held by CXG, including access, correction, deletion or withdrawal of consent, where applicable, please contact nikita.tomar@cxg.com. Yes - I have read this notice and consent to CXG sharing my CV and contact details with Aikho for the assessment described above. Yes - I agree that CXG may retain my candidate profile and assessment results for up to 24 months after the end of this recruitment process to contact me about relevant future opportunities. I may withdraw this consent at any time. My choice will not affect my current application. No - I would like to withdraw my application.
- Are you a Singapore Citizen, Permanent Resident, or do you hold a valid work pass that allows you to work in Singapore without sponsorship from CXG?