Account Manager
Majestic Kitchen & Bath Creations Account Manager
Join our team in our Youngsville, NC location! At Majestic, we are driven by a commitment to delivering certainty and being the Most Professional Trade Partner. As an Account Manager, you will play a key role in supporting our customers, managing accounts, and ensuring a seamless experience from quote to completion. This role blends sales support, customer care, and relationship management to drive satisfaction and long-term partnerships.
Key Responsibilities
Sales Support
- Create and distribute quotes for customers mainly renovation and small builder accounts.
- Ensure Majestic systems reflects accurate quotes, pricing, discount and product requirements.
- Create and maintain customer records, updating details when contacts change or when customers request quotations or place orders.
Customer Care
- Maintain communication with customers to coordinate appointments or to obtain updated information in order to process quotes and orders in a timely manner.
- Assist with incoming calls and respond to all customer emails and inquiries in a timely manner.
- Monitor customer relations and seek to address any open issues. Track and monitor all open issues.
- Provide subject matter expertise to internal and external customers and to team members through ongoing training and coaching and assisting with handling escalated customer issues as needed.
Qualifications
- 2+ years of experience in sales support, inside sales, or marketing
- Bachelor’s degree in Business, Marketing, Communications, or related field preferred
Skills & Competencies
- Excellent analytical skills
- Good communication and interpersonal skills
- Attention to detail for precise analysis of data
- Strong technology skills and proficient in Microsoft Office Suite, CRM systems and Production systems.
- Time management and multitasking skills with the ability to prioritize tasks.
- Ability to work under pressure and motivation to success in a competitive business environment.
- Ability to work with teams and collaborate to solve challenges and address opportunities
Our Core Values
Be part of a company that values teamwork, growth, and high-quality work!
Team – We collaborate, respect differences, and succeed together
Ownership – We take responsibility and act in the company’s best interest
Growth – We create opportunities and think with scalability in mind
Partnership – We build strong, lasting relationships
Reputation – Our work reflects our commitment to excellence
Optimize – We continuously improve efficiency and eliminate waste
Benefits
- We offer a comprehensive benefits package to support you and your family:
- Medical, Dental, and Vision Insurance
- Accident & Critical Illness Coverage
- Disability and Life Insurance
- Telehealth Services
- 401(k) Retirement Plan
- Paid Time Off (PTO), Paid Holidays, Flexible Time
- Employee Assistance Program (EAP)
Qualified candidates must be authorized to work in the U.S. and pass a pre-employment background check, and drug screening. We are an equal opportunity employer.