Account Manager
Description
Account Manager - £32k-£35k + Car allowance & Bonus - Falkirk
Benefits: 36 days holiday (28 + bank holidays) - Pension Scheme - Life Insurance - HealthShield Healthcare & Wellbeing Benefits - Annual Discretionary Bonus – Income Protection Scheme - Long Service Awards - Employee Referral Scheme - Sales Lead Referral Scheme - Development & Training - Annual Cost-of-Living Pay Review.
Location: Falkirk, Full time, Permanent.
Key Overall Responsibilities:
- Existing customer relationship management
- Customer onboarding and mobilisation
- Contract renewal and retention
- Renewal quote management and negotiation
- Account growth and development
- Customer satisfaction and service performance
- Complaint and issue management
- CRM management and reporting
- IRIS uptake and customer engagement
- Testimonials and case study generation
- Customer payment and finance support
- Cross-functional customer management
Key Skills & Behaviours
- Strong customer relationship management skills
- Excellent communication and interpersonal skills
- Commercially aware and confident discussing contracts and pricing
- Strong negotiation and influencing skills
- Highly organised with excellent attention to detail
- Proactive approach to customer retention
- Ability to identify commercial opportunities
- Strong problem-solving skills
- Ability to manage difficult customer conversations professionally
- Confident working across multiple internal departments
- Strong CRM and reporting discipline
- Ability to prioritise and manage a large customer portfolio
- Customer-focused but commercially driven
- Ability to build long-term relationships at multiple levels within customer organisations
MCFT, established over 30 years ago, provides commercial kitchen maintenance for high-end customers in the UK, Europe, the Middle East and Asia; We’re highly regarded by all the key players in our multi-national supply chain.
Our ambition is to be the pre-eminent provider in our field - in the UK and, importantly, overseas - where we have ambitions to be working around the world.
If this sounds like you then please apply today!
Why not visit our website –
Skills
As published by greenhouse · 13 questions · 1 written answer
Basics
First Name, Last Name, Email, Phone, Resume/CV
Short answers (5)
- LinkedIn Profile optional
- What is your current home location?
- What is your salary expectation?
- If you were referred by an MCFT employee, please state who referred you to the role and your relationship with the employee
- Do you hold any qualifications relevant to the role you are applying to? optional
Pick from a list (7)
- Would you be open to relocation?
- Do you hold a full UK Driving Licence?
- Are you legally permitted to work in the UK?
- Depending on the role you're applying for, if successful, we may have to conduct an Enhanced DBS check, would you be ok with this?
- Where did you hear about the vacancy? optional
- Are you happy for MCFT to keep your application details on file for 6 months? (You are able to opt out at anytime by contacting recruitment@mcft.com requesting we delete your details.
- At MCFT, we are proud to be an equal opportunity employer and are dedicated to providing a work environment free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We actively encourage applications from people of all backgrounds, including those who are underrepresented in our industry, and we strive to create an environment that reflects the diverse communities we serve. MCFT's GDPR policy is that all details provided at the time of your application will be retained for a minimum of 180 days before being deleted. At that time you will receive an e-mail asking whether you would be happy for MCFT to retain your details for a further 180 days. You are able to request your personal data be removed at anytime by e-mailing recruitment@mcft.com optional
Written answers (1)
- Please give a brief outline as to why you believe you feel you are suitable to the role.