Account Manager – Merchant Acquiring (Riga)

🌍 About the Company

The client is a large and well recognised global payment service provider with more than a decade of experience across the UK and European markets.
As a licensed financial institution and principal member of major card schemes, it provides end-to-end payment infrastructure to PSPs, banks, and merchants. Its solutions support card acquiring, alternative payment methods, and international e-commerce.
From its modern Riga office, the company brings together payments specialists serving clients across multiple European markets.

💼 About the Role

As an Account Manager – Merchant Acquiring, you will manage and develop relationships with e-commerce merchants using the company’s acquiring solutions.
Your focus will be on client onboarding assistance, retention, portfolio growth, payment performance, and identifying new commercial cross sale / upsale opportunities within existing accounts.
You will work closely with product, operations, risk, and compliance teams to resolve issues and help merchants grow sustainably.

🔍 Responsibilities

• Manage a portfolio of e-commerce merchants and serve as their main commercial point of contact;

• Build trusted client relationships through regular performance reviews, structured follow-ups, and a clear understanding of business priorities;

• Identify upselling, cross-selling, and portfolio expansion opportunities across card acquiring and alternative payment solutions;

• Monitor transaction volumes, approval rates, revenue, and other account performance indicators;

• Help merchants improve payment performance by coordinating solutions with product, technical, risk, and operations teams;

• Support contract renewals, commercial negotiations, pricing discussions, and changes to service scope;

• Coordinate the resolution of operational and service-related matters while keeping clients informed;

• Maintain accurate account information, forecasts, opportunities, and activity records in the CRM system;

• Track developments in e-commerce, payments, competitor offerings, and merchant needs;

• Contribute to retention and revenue targets while protecting the long-term value of the client portfolio.

🎓 Requirements

Must Have

• 3+ years of experience in account management, client success, partnerships, or commercial relationship management;

• Professional experience in FinTech, payments, banking, PSP services, or merchant acquiring;

• Good understanding of the e-commerce payments ecosystem, card transactions, and merchant needs;

• Proven ability to retain accounts and identify commercial growth opportunities;

• Strong communication, negotiation, and stakeholder management skills;

• Business-fluent English;

• Confidence working with CRM systems, account data, forecasts, and performance reports;

• Ability to work onsite in Riga and take ownership of a varied merchant portfolio.

Nice to Have

• Experience managing international or cross-border e-commerce merchants;

• Knowledge of alternative payment methods, payment optimisation, or card-scheme processes;

• Professional proficiency in Latvian and English;

• Experience working with risk, compliance, product, and technical teams in a regulated environment.

🤝 Key Competencies

• Commercial judgement combined with a strong customer-retention mindset;

• Ability to build credible, long-term relationships with merchants and internal stakeholders;

• Structured approach to account planning, prioritisation, and follow-through;

• Confidence handling commercial discussions and resolving complex client matters;

• Ownership, reliability, and attention to detail.

✨ The Employer Offers

• Competitive monthly salary with performance-based incentives;

• Direct employment with a full social package;

• Additional wellness days to support rest and personal wellbeing;

• Onsite work in a very modern, well-equipped Riga office;

• Company benefits and employee perks;

• Paid annual leave and all employment protections provided under Latvian law;

• Continuous learning and exposure to international payment technologies;

• International scope and the opportunity to work with merchants across European markets.

Bring your payments knowledge and relationship-building skills to a role where strong account management directly influences merchant success and portfolio growth. Apply to start the conversation.