Account Manager

Role Overview

We are hiring an Account Manager (SMB) to manage and grow a portfolio of 200+ existing SMB customers at MyOperator. This is a revenue-owning individual role, responsible for renewals, upsells and cross-sells, while keeping churn low and customer satisfaction high.

About MyOperator

MyOperator is a Business AI Operator platform that allows businesses, teams, and AI Agents to work in tandem for customer operations, i.e., handle Sales, Support, Escalation, Feedback, and Refund processes. With over 12,000+ businesses using our platform, we are the largest in the space.
MyOperator is built for people who want to work on ambitious problems at a meaningful scale. We value ownership, speed, critical thinking, and a bias for building things that create real customer and business outcomes. This is a high-expectation, high-learning environment where people are trusted to think independently, challenge ideas openly, move with urgency, and keep raising the bar as we build for long-term impact.

Key Responsibilities

• Own a portfolio of 200+ SMB accounts with complete revenue responsibility
  

• Drive monthly and quarterly renewals and keep retention high
  

• Identify and close upsell and cross-sell opportunities (WhatsApp, IVR, AI solutions)
  

• Achieve revenue targets from existing accounts (₹2L–₹5L/month depending on portfolio)
  

• Identify churn risks from usage and ticket data and act before renewal
  

• Keep Zoho CRM records complete and forecasts accurate
  

• Coordinate with support and product teams for issue resolution and account growth
  

Target Customers

• SMB clients across Real Estate, Education, Healthcare, E-commerce and Services
  

• Primarily India-based customers
  

Must-Have Requirements

• 2–4 years in Account Management, Customer Success or B2B Sales
  

• Carried a monthly or quarterly revenue, renewal or upsell target on existing customers for at least 12 months
  

• Managed a book of 100+ named business accounts
  

• Sold, renewed or managed a B2B subscription or SaaS product
  

Good to Have

• CPaaS or communication platforms (WhatsApp API, IVR, cloud telephony)
  

• Owned the full customer lifecycle, from onboarding to renewal
  

• Hands-on Zoho CRM, HubSpot or Salesforce forecasting
  

Strictly Not a Fit

• Pure B2C, retail or showroom sales backgrounds
  

• Customer support profiles with no revenue ownership
  

• New-client sales (hunting) only, with no existing book of accounts