Account Manager

About the Client

Our client is a leading company in the e-commerce industry, focused on enhancing the online shopping experience through a diverse product selection, competitive pricing, and customer convenience. They are seeking an experienced Account Manager to support the growth of their third-party marketplace in Egypt.

Job Title

Account Manager – Marketplace

Job Summary

The Account Manager will be responsible for acquiring, developing, and managing high-value seller accounts to expand the marketplace's product selection and drive business growth. The role involves identifying selection gaps, implementing go-to-market strategies, and attracting key market players to the platform while helping sellers improve their performance and customer experience.

Job Responsibilities

• Develop a thorough understanding of market segments, seasonality, global trends, and relevant events.
• Monitor competitor activities to identify opportunities for marketplace growth.
• Analyze product selection gaps and implement go-to-market strategies to attract relevant sellers.
• Identify, prospect, and acquire high-potential sellers through direct sales visits, events, and presentations.
• Develop and manage relationships with high-value seller accounts to support business growth.
• Guide sellers on online selling best practices, using data-driven insights to improve delivery standards, customer experience, and business performance.
• Analyze account performance to identify growth opportunities and recommend improvement actions.
• Collaborate with internal teams and external stakeholders to understand and resolve seller issues.

Key Requirements

Education

• No specific educational qualification stated.

Experience

• Minimum of 2 years of experience in sales or account management.
• Minimum of 2 years of experience in digital advertising and client-facing roles.
• Experience in relationship management within technology companies, start-ups, or SaaS platforms is preferred.

Skills

• Proficiency in Microsoft Excel.
• Strong analytical skills, with experience using data and best practices to assess performance drivers.
• Strong communication, presentation, negotiation, and relationship management skills.
• Ability to manage stakeholders and resolve account-related issues.
• Strong organizational skills, initiative, and a customer-focused mindset.
• Experience analyzing account issues and resolution metrics is preferred.

Certifications

• No specific certifications required.

Job Conditions

Location

• Egypt.

Work Mode

• To be confirmed.

Employment Type

• To be confirmed.