Account Manager
You will manage hospitality client relationships, maximise adoption of campaigns, loyalty and offers, identify retention and upsell opportunities, provide performance insights, resolve concerns with internal teams, support post-launch engagement, and share feedback to improve customer engagement strategies.
Responsibilities
- Build proactive client relationships and maximise platform feature usage
- Identify at-risk clients and deliver targeted retention solutions
- Provide performance reviews and tailored business insights
- Collaborate with Product, Support, and Marketing teams to resolve issues
- Guide clients through platform best practices
- Monitor account health and usage data to identify upsell opportunities
- Support post-launch onboarding and continued engagement
- Capture client insights and feedback
Requirements
- 1–3 years of experience in a client-facing role such as account management, hospitality technology, or B2B SaaS
- Experience working with hospitality clients
- Ability to manage client relationships, resolve concerns, and drive digital tool adoption
- Familiarity with CRM platforms, customer analytics, or marketing automation tools
- Excellent written and spoken English communication skills
- Strong analytical skills
- Ability to manage multiple client accounts