Account manager (Ocala, FL)

Account Manager – Commercial Landscape Maintenance

About the Role

As an Account Manager, you will be the face of the company to our premier commercial clients. This is a dynamic role combining relationship management, client retention, and consultative sales. You will manage an established portfolio of properties (such as corporate campuses, HOAs, and retail centers), ensuring our field crews deliver exceptional quality while proactively partnering with clients to enhance their properties' value and beauty.

What You'll Do

• Relationship Management: Act as the primary, trusted point of contact for property managers, facility directors, and HOA boards to ensure 90%+ client retention.
• Consultative Growth (Enhancement Sales): Walk properties regularly to identify opportunities for landscape improvements (e.g., seasonal color changes, mulch, turf renovations, drainage solutions) and present design/price proposals to clients.
• Quality Assurance: Collaborate closely with our internal Field Operations Managers and production crews to ensure work on the ground matches contractual commitments and exceeds client expectations.
• Financial Oversight: Manage the profitability and gross margins of your assigned portfolio, tracking account renewals and handling timely issue resolution.

What We Are Looking For

• Experience: 2–4+ years of experience in B2B account management, commercial property management, hospitality, or commercial landscape operations.
• Skills: Strong relationship-building skills, a consultative approach to upselling, and a sharp eye for detail.
• Education: A degree or background in Business, Horticulture, Landscape Architecture, or a related field is a major plus, though equivalent field experience is highly valued.
• Tech-Savvy: Comfortable utilizing CRM tools (Salesforce) and digital estimating systems.