Account Manager, Ontario Region

A Day in the Life of an Account Manager at Esri Canada:

• Support the execution of account management and sales activities for an assigned portfolio of small to medium‑sized customer accounts.
• Develop proactive communication with customer contacts to build foundational understanding of customer needs, priorities, and business drivers.
• Proactively generate new sales opportunities by executing outbound prospecting activities, social selling, networking, and targeted outreach within assigned accounts and campaigns.
• Identify and document sales opportunities, escalating complex or higher‑risk opportunities to senior Account Managers as appropriate.
• Support new account development and the expansion of existing accounts through solution positioning and coordinated customer engagement.
• Collaborate with Customer Success and Professional Services to support consistent account execution and positive customer experiences.
• Assist with responses to RFPs, proposals, and customer requests under guidance from senior sales team members.
• Maintain accurate and timely records of customer interactions, opportunities, and activities in Salesforce.

What you bring to the team:

• Minimum 3 years of experience in a sales, sales support, customer‑facing, or solution‑oriented role.
• Experience supporting customer relationships, sales activities, or account coordination is an asset.
• Exposure to technology, software, or GIS‑related solutions is preferred.
• Post‑secondary degree or diploma in GIS, Geography, Business, or a related field.
• An equivalent combination of education and relevant experience may be considered.
• Demonstrated customer focus and commitment to understanding customer needs and priorities.
• Proven ability to communicate clearly and professionally with internal and external stakeholders.
• Demonstrated relationship‑building skills and ability to establish credibility with customers.
• Proven organizational skills and ability to manage multiple tasks and competing priorities.
• Demonstrated initiative, adaptability, and willingness to develop sales capability.
• Proven ability to learn and articulate solution value with guidance and support.
• Demonstrated ability to use Salesforce or similar CRM tools effectively to support sales activities.

Bonus points for this position:

• Bilingual proficiency (English / French) is considered an asset.