Account Manager

Commercial Printing Account Manager

Prisma Graphic | Phoenix, AZ | Full-Time | On-Site

You know print. You know customers. And you know how to keep a job moving.

A print job has a hundred moving parts and great Account Managers know how to bring them all together. At Prisma, our Account Managers are the quarterbacks of the job. They connect customers, Sales, Prepress, Production, and Shipping to make sure the details are right, expectations are clear, and commitments are met.

We work with some of the country's most recognizable national brands, helping bring complex printing, direct mail, and fulfillment programs to life. It's the kind of work you can see out in the world and take pride in knowing you helped make happen.

We're looking for an experienced commercial printing professional who understands the production process, enjoys solving problems, embraces technology, and takes pride in delivering an exceptional customer experience.

Key Responsibilities:

• End-to-End Job Management: Manage the day-to-day operational execution of an assigned customer portfolio, serving as the primary operational point of contact from order intake through delivery. Partner with Sales to establish realistic expectations and ensure customer commitments are met. Coordinate changes to job requirements, specifications, and schedules while managing their impact on production and delivery.

• Job Specifications & Accuracy: Translate customer requirements into accurate, production-ready job tickets. Open and maintain jobs within Prisma's ERP and workflow systems, coordinating estimates, artwork, proofs, approvals, specifications, and billing information to ensure jobs are properly prepared for production.

• Production Coordination: Partner with Sales, Prepress, Production, and Shipping to align priorities, coordinate schedules, resolve operational challenges, and keep jobs moving through production.

• Proactive WIP Management: Actively monitor work in progress, anticipate potential delays or production issues, and take action to protect quality, cost, and delivery commitments.

• Customer Communication & Relationship Management: Build customer confidence through timely updates, proactive expectation management, and coordinated solutions when requirements or schedules change.

• Inventory, Fulfillment & Direct Mail Coordination: Coordinate inventory availability, fulfillment requirements, and direct mail specifications for assigned accounts, ensuring accurate information and alignment across departments.

• Process Improvement & Technology: Identify opportunities to improve workflows, reduce errors, and eliminate repetitive tasks. Leverage technology, automation, and continuous improvement to increase efficiency and improve the customer experience.

What Success Looks Like:

• Ownership & Accountability: Independently manage complex jobs, take responsibility for accurate execution, and follow through on customer commitments.

• Production Expertise: Apply strong commercial printing knowledge to identify potential issues, coordinate practical solutions, and make informed decisions throughout the production process.

• Proactive Communication: Keep customers, Sales, and internal teams informed while anticipating challenges and managing expectations before issues escalate.

• Cross-Functional Collaboration: Build productive relationships across departments, coordinate competing priorities, and keep work moving without direct reporting authority.