Account Manager, Privy
You will manage 20 to 30 high-potential customer relationships, guide customers from signed agreement to production, expand product adoption, lead renewals and commercial negotiations, drive upsells, coordinate account handoffs, advocate for customer needs, and report portfolio health insights.
Responsibilities
- Own customer journeys from signed agreement to production launch
- Drive product adoption across Privy and Bridge/Stripe products
- Manage and deepen relationships with 20-30 accounts
- Lead contract renewals and commercial negotiations
- Identify churn risks and coordinate internal responses
- Drive pricing conversations and close expansion deals
- Partner with sales on customer handoffs
- Synthesize customer feedback and coordinate engineering requests
- Deliver portfolio health metrics and surface go-to-market insights
Requirements
- 5-7 years of experience in account management, customer success, or solutions/implementation
- Experience driving customers to activation, go-live, or adoption milestones
- Relationship-building skills across technical and business stakeholders
- Experience with renewals, pricing, and upsell positioning
- Excellent written and verbal communication
- Ability to manage 20-30 accounts
- Passion for crypto, stablecoins, or developer infrastructure
- Experience coordinating customer feature requests with product and engineering teams
- Familiarity with usage-based or consumption pricing models
- Experience driving multi-product adoption
Benefits
- equity
- company bonus
- sales commissions/bonuses
- 401(k) plan
- medical benefits
- dental benefits
- vision benefits
- wellness stipends