Account Manager
You will manage strategic enterprise accounts by developing account plans, expanding revenue through upselling and cross-selling, negotiating contracts with senior decision-makers, building stakeholder relationships, educating customers on payments solutions, identifying growth opportunities, and achieving revenue and customer-satisfaction targets.
Responsibilities
- Develop and execute comprehensive account plans
- Upsell and cross-sell to maximize revenue and customer lifetime value
- Negotiate enterprise-level contracts
- Build and maintain relationships with customer stakeholders
- Address customer needs and concerns proactively
- Understand account business landscapes, technical solutions, and industry trends
- Identify new growth opportunities
- Educate customers on products and the payments landscape
- Maintain knowledge of product offerings and industry trends
- Achieve revenue and customer-satisfaction targets
Requirements
- 3–5 years of experience in enterprise account management or a similar strategic sales role
- Experience in the fintech industry is preferred
- Record of exceeding revenue quotas and driving account growth through upselling and cross-selling
- Experience conducting complex negotiations with C-level executives and key decision-makers
- Willingness and ability to travel frequently
- Understanding of complex business systems and technical solutions
- Ability to analyze data and translate insights into customer-success and account-growth strategies
- Strong written and verbal English communication skills