Account Manager Representative

We are a trailblazer in the customer engagement industry, known for driving innovation and excellence. We are seeking passionate individuals with account management and sales experience who thrive in dynamic, fast-paced environments. If you excel at connecting with customers, driving revenue, and fostering long-term relationships, this is your opportunity to make a meaningful impact.

As an Account Management Representative, you will play a pivotal role in generating business opportunities, understanding client needs, and delivering tailored solutions that drive growth. You will be responsible for both managing existing accounts and proactively pursuing new sales opportunities to maximize revenue and customer satisfaction.

Responsibilities

Sales & Business Development:

• Identify and engage potential clients through outbound calls, emails, chats and online channels.
• Convert leads into active clients, consistently meeting or exceeding sales targets.
• Improve our customer retention through engagement with the brands.
• Using system-driven offers, incentives, and campaigns to drive engagement and results
• Understanding of digital payment and asset platforms is a plus.

Account Management & Client Retention:

• Maintain strong, long-term relationships with existing clients, ensuring their satisfaction and continued business.
• Act as a trusted advisor by understanding client needs and recommending tailored solutions.

Additional Responsibilities

• Any other responsibility established by the manager related to the employee’s knowledge and areas of responsibility.

Key Skills and Requirements

• Proven experience in account management, retention, upselling, cross-selling, managing a portfolio or similar customer-facing growth roles.
  
• Experience with outbound outreach and proactive client engagement.
• Strong objection-handling and closing capabilities.
• Managing inbound client interactions (calls, chat, tickets) with a growth-oriented approach.
• Ability to identify opportunities within existing accounts.
• Comfortable managing multiple priorities in a fast-paced environment.
• Results-driven mindset with accountability for performance.
• Fluent in English (B2+ minimum).
• Comfortable working flexible hours within a 6am–10pm operating window.

Preferred

• Experience using CRM systems and campaign-driven engagement models.
• Retention or lifecycle-focused account growth experience.
• Familiarity with MS Office tools.

Competences

• Rapport building and active listening.
• Opportunity identification within accounts.
• Relationship development with business intent.
• Persuasive communication.
• Negotiation and outcome orientation.
• Problem-solving and adaptability.
• Ownership mentality.

What this Role offers

• A proactive, growth-driven Account Management role — not purely support.
• The opportunity to build and expand your own portfolio through performance over time.
• Recognition based on measurable impact and outcomes.
• A fast-paced environment where initiative and accountability are valued.
• The chance to make a direct contribution to customer growth and retention.

What we offer

• Competitive salary with performance-based incentives.
• Comprehensive benefits package.
• Opportunities for professional growth and career advancement.
• A dynamic, supportive work environment with a team-oriented culture.

We are an equal-opportunity employer and encourage applications from individuals of all backgrounds and experiences.